Palais Shéhérazade & Spa

Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!

un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .

The splendid architecture, spectacular spa, outstanding comfort, excellent food and perfect service. The suites are beautifully decorated.

The design, service and cleanliness

The staff was helpful.

The hotel isn't well-staffed, there is no receptionist or anyone who provides an orientation, we were made to pay up-front when we checked in (probably because they knew we would find another place to stay once we saw the entire place), the furniture and decor are run-down and in need of a refresh, the room was moldy-smelling and musty, curtains were ripped, etc. All the pictures make the place look amazing, but when you look more closely, you see the flaws.

La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .

Impeccable architecture, it was beautiful. However the place needs lots of maintenance especially inside the rooms. Taps leak, shower switch ineffective, no showerscreens as the water messes the wholebat, not enough light in the room, window curtains broken, cupboards are just for looks, TV does not work, no room service, entry gates closed creating at odd times without other access to our rooms. No one attending phones or door bells. The list can go on... lots of workers and there are no one managing the hotel. It is very unfortunate, we regretted staying at this place.

Beautiful architecture

World class hospitality, lavish suite, uniquely beautiful spa, very sophisticated architecture. The moroccan restaurant is excellent. I will be visiting again this beautiful luxury hotel with my family to enjoy this relaxing experience in this gorgeous Palace.

Excelente

The serenity and beauty of the architecture is singular. Very sophisticated room with a ritzy atmosphere . We could not stop staring at the marvelous ceiling in our room. Very well equipped luxury bathroom. The restaurant is exquisite, we had a memorable lunch in the idyllic courtyard. Great breakfast with all the local specialties. Very friendly, professional and attentive staff. Fabulous spa with exquisite architecture.