Palais Shéhérazade & Spa

The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.

Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!

Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive .

"Staying at this magnificent hotel was a delightful experience. The staff were exceptional, the food was delicious, especially on the third floor with its breathtaking city view. Thank you for this wonderful experience; I will definitely return to this gem."

Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile

This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!

Good Location in Medina Very nice Breakfast Clean sheets

Charged 160 EURO for hamam & massage for 2 persons after saying there was a special discount for 80 EURO for the whole package Hamam was with no scrub substance - just a piece of cloth, room soap and plain shower Hamam & massage were performed by the cleaning lady and the lady at the reception :))) They offered no sleepers / we walked around bear foot from hamam to massage Air from the AC heater had a bad smell Dust all over the furniture in the room

This was a magnificent palace but today is a wreckage

This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.