Palais Shéhérazade & Spa

The Riad is beautiful, delicate work on wood and marble all around the courtyard. The courtyard with pool and greenery is really something to marvel at. Very peaceful within the Palais. The view from the terrace is also beautiful. The staff was very kind. They prepared us breakfast super early whenever we had to leave for tours early. The food they served here was one of the best I've tasted in Morocco. The lamb couscous was to die for. It was a great stay. We loved it. I've traveled a lot and this was the best.

We waited 20 mins for check-in. There was no staff in sight. But other than that the stafc was there for us 24x7.

excellent service

From the moment I arrived, I was greeted with warmth and professionalism by your staff. The level of service I received throughout my stay was truly outstanding. Each member of your team went above and beyond to ensure that my visit was comfortable and enjoyable. The Riyadh Shahrazad Hotel is not just a place to stay; it's an oasis of luxury and hospitality. The attention to detail in every aspect of the hotel, from the beautifully appointed rooms to the exquisite dining options, is truly commendable.

I love the architecture of this majestuous palace. The service is excellent and the suite was magnificent. The restaurant is fantastic with the best moroccan food we ever had in a marvelous atmosphere. Loved every moment in this luxurious and spectacular palace.

This place is totally rundown. The service is poor, The food has a poor quality, The owner himself is rude and unprofessional. Don't go there. They charge 3 times higher for a bottle of beer.  The entire place including rooms needs a major left and repair.

Stayed three nights and was treated like royalty. Breakfast was fantastic and the one dinner we had was great too. Our room was clean and well supplied. Marcus was always available, friendly, and very helpful. His staff was helpful as well.

positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.

The building and decorations are breathtaking but the service it leaves much to be desired. We were a group of 7 included 2 couples. Our room was tiny and smelled humid but in the others couple room sheets wasn’t cleaned as they found dried semen on it before get in bed, also towels and robes where not clean. We decided to ate in the restoran inside the hotel but they came really late with our dinner and personally asked for a dish with beef and they send me lamb (it tasted like lamb very strongly and I’m allergic)

property was really nice. It was a lovely experience and I would love to go there again.

The atmosphere was very relaxing the staff were very helpful and very good and the food is excellent

This is the best place to stay in fez. The decor is better than any photo can show. The food is amazing and we had the greatest server, Mohammed. While we usually stay simple with our cocktails when traveling through Morocco we had mojitos here and they were fantastic. Definitely try the cous cous and chicken pastille. Yum yum