Steigenberger Golf Resort El Gouna

Horrible service and door

Horrible hotel and services will never stay there again

Everything was a shame

This hotel exceeded all my expectations, the staff was so friendly from the moment we arrived and continued to be very responsive and helpful. The territory of the hotel is indredible, so spacious and lush unlike some other parts of Hurghada. The only disappointment was a bit average food in the terrace restaurant by the pool, but the breakfast and dinners were great. All in all I loved this hotel and would consider coming back.

Die Anlage, die Zimmer, der Golfplatz, das Frühstück, Mittags bistrot sowie unglaublich freundliches Personal

Sängerin abends (konnte nicht gut singen), nach Abendessen keine Möglichkeit den Abend gemütlich ausklingen zulassen

Very nice Hotel And the food good Entertainment super Sam is the Best

The best Holiday and sam very nice person

Amazing food and staff is very friendly. We loved it.

This review is an update following the hotel’s response, which unfortunately continues to misrepresent what actually happened. My confirmed reservations were cancelled on the day of arrival, and I was given the reason “credit card authorization issue”. However, this has already been verified as inaccurate: My bank confirmed that no authorization attempt was ever made The same card worked immediately after without any issue I have documented communication with the hotel confirming the cancellation was due to a pricing error Despite being aware of this, the hotel continues to repeat the same incorrect explanation publicly. This is not just a misunderstanding — it reflects a clear reluctance to acknowledge responsibility. As a direct result of this situation, I was placed under significant pressure upon arrival and had to secure alternative arrangements at a much higher cost, leading to a substantial financial loss. The most concerning part is not only the cancellation itself, but the ongoing refusal to provide an accurate and transparent explanation. Guests rely on confirmed reservations for security and planning. Situations like this seriously undermine trust. I strongly encourage the hotel management to address this matter with honesty and take responsibility for the consequences of their actions.