Casa Velas Adults Only All Inclusive

Great experience, Avalon and Antonio rock stars as is the whole service team. For us was great, we enjoyed the quiet environment. Off site to the action downtown is a 20.00 cab ride. See you again soon! Best! PSF

This was our third trip to Casa Velas. We thought it couldn't get any better and then we saw the new breakfast menu and wine list. So glad to have some lighter options for breakfast, and the new wines are excellent. Of course it’s the staff that always makes us want to keep coming back. Notably, Camila, Gerardo, and Omar at breakfast; Enrique, Carlos, and Antonio at Tao; Avaldo and Ramon at the Aqua Bar; and Daniel, Gerardo, Rigo, and Rosacio at dinner. We’re already planning our next trip back! Not a complaint, but the only thing we’d like to see different is if Casa Velas would offer the build-your-own pasta dish offered for dinner, as it’s currently only on the lunch menu. The lunch menu at Emiliano's is so great, but we usually find ourselves at Tao or Aqua Bar...

Casa Velas is an all inclusive resort with what I’d describe as higher quality than most places and this visit did not disappoint. Every contact with staff is top notch and they bend over backwards to make you feel welcome without being intrusive. Want something not on the menu? They will do their best to accommodate you. The pool bar, the “beach club”, and Emiliano restaurant are all staffed by professionals that cater and pamper you. Carlos at the Beach club was always smiling, happy, and friendly. Avalos and Antonio at the pool bar went above and beyond—even making us a traditional coconut snack with tajin and lime to finish our day! And Rocio at the restaurant was just one of our beautiful servers that made us feel like we were visiting our own home away from home.

We enjoyed our stay emminsely. Excellent service & food was great. All the staff was very welcoming. Avalos on the pool side was exceptionally friendly & made us feel at home. Will be coming back next year.

I just have to say that the Casa Velas never fails to impress us, the property itself is fantastic, but what really sets you apart is the outstanding job all your team provides. I would miss someone if I tried to list off all the names of those people who impressed us, and really it is your whole team from the grounds keepers to the front office, housekeeping, pool, restaurant, and Tau Beach Club and of course the entertainment that makes the visit so special. You really feel as if everyone there is doing everything to make the stay special and enjoying the fact that they provide top notch care to your guests a tribute to the job your management team does for them. Enough said if you want to try a small property, adults only, in a great area with top notch service give it a try.

My wife and I had a great trip. We were very spoiled by all the staff. The reception staff, drivers, dining and pool staff. Thanks to Avalus Antonio at the pool too. Great time! I’m not use to being spoiled so much.

it was a great experience great service by the pool and Mr. Ávalos made us feel right at home . all inclusive, private, all around a good day !

The staff from the concierge who greeted us initially, the dining staff (Rosie and others) and bar staff (Avalos, Ramon and Antonio) were friendly, accommodating and efficient. Not only at Casa Velas but also at the Tau Beach Club (thanks to Carlos and the other staff there). The grounds including the pool areas and our room were clean and had everything we needed. We are already making plans to go again next year. Excellent!!!

I stayed at Casa Velas in November and overall had a wonderful experience. This is truly a beautiful resort on the golf, with an atmosphere that feels peaceful, upscale, and welcoming. The Tau Beach Club experience was also exceptional. The staff there are outstanding — a big shout-out to Omar and Leonardo at the Emiliano restaurant for their attentive and friendly service. Also, the 2 concierges and the manager at the beach club truly go above and beyond to make every guest’s day feel special. Their team is really what elevates the stay. That said, there are a few things that, in my opinion, would make the resort feel truly magical: • Coffee quality: For a property of this caliber, a proper espresso machine would make a world of difference. The current automatic machine produces a watered-down coffee using ground beans, which doesn’t match the otherwise high standards of the resort. Great coffee would bring the experience closer to a true five-star feeling. • Cleanliness under the bed: The room itself was spotless, but it would be good to ensure that the area under the bed is swept as well. • Pool maintenance: The pools at both the hotel and the beach club tended to get a visible ring along the sides, probably from high guest use of sunscreen. Everything else on the property is immaculate, so addressing this would really polish the overall impression. Despite these small caveats, Casa Velas is a truly wonderful place, and the staff make the experience memorable. I will absolutely return — with just a few adjustments, it could be close to perfect.

My wife and I went to Casa Velas for our 10th anniversary. We've been to various parts of Mexico and this by far has been our best trip. The resort checks all boxes for us, and we can't wait to book a return. The grounds are kept immaculate from the hotel itself to the landscaping. The staff go above and beyond. I will mention a few but Avalos at the pool bar, and Rosie at Emiliano. They in particular made our stay most memorable. There is never a shortage of laughter with Avalos, and Rosie is so personable and kind. Antonio, Uleses, Ramon and Gerardo were amazing at the pool bar. Omar was our outstanding server for breakfast and lunch at Emilianos, and Camilia was the host, always with a smile. Freddy was at the reception bar every night. Just a classy guy, and really enjoyed his job. Carlos and Isaac at Tua were so hospitable. Honestly all the staff at the beach bar were amazing, we just couldn't remember all the names. 615 sunsets is perfect. Sarahi at reception was so very helpful whenever we had any questions. You could tell everyone that worked there really enjoyed Casa Velas. A great work environment. They all try very hard to make sure your stay is a memorable one. We met many couples that have been here quite a few times, which is a testament of the Velas brand. We stayed at Velas Vallarta years ago and it was the same quality of hospitality. There were 2 weddings and a tournament that came through during our stay, but the resort was extremely organized in manoeuvring the events so it was not disruptive with the holiday goers. A really well run place. Can't wait for our next stay.