Hotel Maria del Carmen Merida

Nice place great food

Horrible experience at this property, they changed our rooms 3 . The first room had a steep to go to the bathroom of approximately 10 inches and another one to enter the room, and had mobility issues. This room had mold in the walls, shower head was cover in a white substance not at all appealing to take a shower. The second room, the shower head didn’t work, and water came all over the bathroom that flooded the room. After the issue I had to clean the shower head to take a descent shower, a/c didn’t worked at all. On the fourth day the shower glass door hinges started to fall apart. Finally they changed us to a much better room but the bed sheets were dirty.we do NOT recommend this hotel . Some of the restaurant staff were nice, but others great you with an attitude and the look mad at you. Some days some of the staff after a mediocre service and food demanded tips.

A very comfortable and convenient place to stay in Merida, highly recommended.

For a senior person the step to use the bathroom was inconvenient specially getting up in the middle of the night and the bed is right next to the bathroom would be better a walking bathroom otherwise it was good

Staff very friendly.

when we got there on Friday 16th. We were welcomed and placed in ground floor rooms in front of the pool. BOTH ROOMS WERE MOLDY AND SMELLED TERRIBLE .Rooms were not clean -toilets old and dirty. we were told that the pool will be closed by 10;00pm BUT people at the pool and bar were singing , screaming and yelling almost till 11;00pm.-so loud we could not rest or sleep.THEY WERE NOISE ALMOST ALL NIGHT . I will never go back to this hotel nor recommend it.

Muy buen servicio del personal, ambiente familiar, lugar callado tranquilo con buen estacionamiento!!! Aunque como 3 calles largas para el centro de Merida!!!

Im upset with this property at this moment, First of all the restaurant staff are non sociable no acknowledgement of any kind. Also, if you are planning on checking out a day or two earlier be aware there is no refund of any kind even though you are giving a 24hrs. Notice. We reserved 5 rooms for 4 nights we checked in One day earlier and paid for our day early direct to our hotel im not quite sure who is not wanting to give back a refund Expedia or Maria del Carmen Hotel. Maria del Carmen says Expedia and Expedia says Maria del Carmen. This is very frustrating.

This is a very nice and modern hotel very close to the centre of Merida, rooms are big, beds are comfortable, there is a nice swimming pool and free parking and good breakfast, staff at the reception is friendly and helpful.

El hotel esta a muy corta distancia del centro de Merida! El personal del hotel siempre servicial y amables! El hotel tiene una alberca y restaurantes. La verda aqui me hospedare la proxima vez que regrese a Merida. Gracias!