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9 / 10 Guest Rating

Comfort Suites Airport

12570 Jefferson Ave, Newport News, Virginia, 23602, Newport News, US

Comfort Suites Airport - main view

About the Property

Indulge in Relaxation: Unwind by taking a dip in the indoor pool or breaking a sweat at the fitness center.
Comfort and Convenience: Enjoy complimentary internet access, a delicious buffet breakfast, and the convenience of room service.
Modern Amenities: Benefit from amenities such as a business center, free parking, and individually decorated guestrooms with flat-screen TVs and free Wi-Fi.
Embark on a rejuvenating stay at Comfort Suites Airport and make the most of your time in Newport News!

Facilities & Amenities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Picnic area
Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9
Exceptional223 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the convenient location.

Categories

Cleanliness8.6
Service9.6
Location9.6
Room Quality8.5
Amenities9.1
Value for Money9.5
Food and Beverage8.1
Overall Experience9.1

Select topics to read reviews

R
Rachel
Verified booking
family
Standard Room
Stayed in Jun 28, 2025

"Exceptional"

10.0

This was a great hotel option for us while attending a track event. It was convenient with lots of shopping and dining options. The room was clean and staff were friendly. Only improvement would be the breakfast options. I would love to see some more fruit, a scrambled egg option, and some already cooked oatmeal with toppings. Otherwise, we loved our stay.

Helpful?
M
Marvin
Verified booking
Standard Room
Stayed in Jun 26, 2025

"Cold Unhappy Breakfast "

8.0

We checked in pretty late and the receptionist was great, welcomed us and even helped us get into our room as i somehow forgot how to use the key lol. We had breakfast every morning, but i have to say the lady working the breakfast area has to be the rudest unwelcomed morning person to greet and help guests first thing in the morning. If you're not a morning person then you shouldn't be in a position that requires you to be up and help patrons in the "morning". One morning my wife and got our breakfast while there wasn't anyone there yet...i used the waffle irons to heat and toast the French toast vs the toaster, not a big deal, and since no one was there for 2 minutes i used both to quickly to the job, but only to be scolded like one of her kids telling me that's not what they're used for and I need to use the toaster and I'm taking up the irons for other people to use.... mind you we were the only ones there getting breakfast??!!! She caught me off guard by that and i replied, well it's a good thing no one else is here and I kinda like them this way. We also witnessed while we were sitting down finishing our breakfast on another morning, several patrons had all filled the breakfast area getting their items, but instead of allowing the customers to grab their own milk etc she decided it was the best time to restock an already full refrigerator of those items at the same time, giving those customers the rude look as if they're in her way. No professionalism!

Helpful?
J
Jose
Verified booking
Standard Room
Stayed in Jun 24, 2025

"Exceptional"

10.0

I was here for work, but this was a great and convenient property. The people were very nice easy to get where I need to go. Lots of restaurant options around.

Helpful?
W
Whansley
Verified booking
Standard Room
Stayed in Jun 23, 2025

"Exceptional"

10.0

Great place to stay

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jun 23, 2025

"We love ComfortSuites"

10.0

I always have a great time at comfort suites. We’re local and my kids and I went for a “staycation”. Baseboards need a little TLC. Otherwise it was nice ! Nice selection for breakfast as well.

Helpful?
G
Gwen
Verified booking
Standard Room
Stayed in Jun 21, 2025

"Exceptional"

10.0

I have stayed at this particular hotel before and welcomed this trip just as kind as i was in the past. Ms. Amy is the best front desk woman I have EVER met! She greets everyone with the biggest smile and speaks to you when you walk out and when you come back in. Such a refreshing human being that I personally appreciate tremendously.

Helpful?
D
Darlene
Verified booking
family
Standard Room
Stayed in Jun 16, 2025

"Good"

2.0

Was suppose to be non smoking. Smoke heavy in room-asked to change room was moved to room right above still smokey- not okay when we when we needed handicap accessible and no other room available. Was told to open window and use air freshener. Room was very musty then and humid. We were stuffed up, slept poorly. Shouldn’t have to pay for room that wasn’t appropriate. Where are the nonsmoking rules. Very disappointed. Would like to talk with management.

Helpful?
R
Rhiana
Verified booking
partner
Standard Room
Stayed in Jun 13, 2025

"Exceptional"

10.0

The hotel was clean and staff was friendly. Easy check in process.

Helpful?
S
Salma Erica
Verified booking
family
Standard Room
Stayed in Jun 12, 2025

"Exceptional"

10.0

We enjoyed our stay! The nice and beautiful lady that checked us in was so kind. We love her! We did not catch her name, but she’s a Dallas Cowboys fan. Such a nice stay, thank y’all for y’all’s hospitality!

Helpful?
B
Brittney
Verified booking
Standard Room
Stayed in Jun 10, 2025

"Exceptional"

10.0

Everything about the stay, from the front desk and breakfast area staff, to the cleanliness of the room was awesome.

Helpful?