Grand Hotel Flora

The breakfast was average: although the breakfast time was 7 AM to 10 PM all the items were finished by 9 AM, and were not replenished

AC: the AC controls were not working in the room. It has to be turned off and on and temperature controlled from the Reception. Internal telephone: Was not working: we had to go down Reception even for minor things. Hand shower: Was leaking Overall, the attitude of the staff was quite indifferent.

Perfect location for a holiday in Sorrento. Very stylish hotel - beautiful décor.

Location was excellent! Spacious room and friendly staff

The ramp for the suitcases to get into and out of the hotel, needs addressing. It is dangerous with water dripping onto it

ארוחות הבוקר היו מצוינות רק הם לא מבינים ששתיה חמה צריכה להיות חמה ולא פושרת

כדאי להם לשים מכונות קפה אוטומטיות הרבה יותר יעיל

Clean and modern

Same breakfast everyday

The only positive part of the stay was the check-in staff member, who was kind and professional

My stay at Grand Hotel Flora in Sorrento was unfortunately very disappointing. The cleanliness standards were unacceptable. We found dog feces on the hotel floor and it remained there for over an hour before anyone cleaned it, despite informing staff. The bed sheets and covers had an extremely strong detergent smell that made it difficult to sleep comfortably. I had to cover my nose and even place a scarf over the pillow just to sleep. The room phone was also unreliable every time we tried calling reception or room service, nobody answered and the line appeared constantly busy. The worst experience was during breakfast. The restaurant manager was incredibly rude simply because I asked to sit at another table that was empty and not reserved. His response was: “What’s your problem? It’s my restaurant.” This kind of aggressive behavior early in the morning creates a very uncomfortable atmosphere for guests. Hospitality starts with basic respect and welcoming behavior.

The breakfast was really complete!

Close to the city center