Hampton Inn and Suites Waxahachie

N/a

So when we checked in, everything was great. We had a call down to the front desk twice because there was kids upstairs at 10:30 at night as we were trying to sleep making lots of noise, throwing footballs banging on the floors in the front staff lady didn’t do anything about it. I had to go down there and ask her again. Can you please go upstairs And tell them people to please quiet down. And when I was there, there was a young gentleman said yes they’re playing football upstairs so therefore we couldn’t sleep at all.

Check in woman was awesome; check out woman was curt. Open area no drywall below ac unit with insulation showing, & dirt and/or mold in bath baseboards. Elevators were jerky & worrisome to ride in. Random people walking around outside who clearly weren’t hotel-related. I’m a long time Hampton Inn devotee all over the country; this is the worst one I’ve been in. Maybe the construction will bring better things.

quiet

nice, clean, friendly staff. Going through some construction but it wasn't noisy or too unsightly.

They are in the middle of renovating, but things were still made accessible, amenities were great, still comfortable and safe! Highly recommended!

The room we got was huge. We loved it.

Front desk was rude and the hotel was under construction with plaster and dust everywhere

Location was ideal for our weekend plans. Renovating the property which is positive but renovated room had punch list issues + room and hallway were still off gassing which was not being proactively addressed with air purification. If my wife or I had bad asthma, there could have been medical issues.

See above + dusty breakfast area - not enough garbage cans in breakfast area - staff in breakfast area too busy cooking waffles for painters as opposed to keeping area stocked & cleaned - being that it was shoehorned into a space 1/2 the size typically used. Dusty from renovation all over both service & dining conference rooms - YOU SHOULD NOT OF BEEN SERVING FOOD!! Specifically asked front desk if pillows had feathers & front desk person said "No" - two pillows were feather & 2 were not in the room - if we didn't catch, my wife would of woken up with a very bad rash. New shower leaked on floor badly. Toilet was clogged 3 x in 2 days so we started going to lobby bathroom. Not enough notice on booking sights & no real discount for issues - WOULD NOT HAVE BOOKED IF SITE SHARED EXTENT OF RENOVATION. The GC and management should be ashamed - so many issues completely ignored. Air purification is a standard part of any renovation if a negative air flow can't be achieved to literally off gas all the new products being used in the renovation - the air quality on 3rd floor & in room 300 was substandard. The lobby was completely out of commission - Friday front desk was a folding table - Sunday it was an office chair in hallway. There was not enough parking since renovation equipment and supplies took up spaces that guests needed - had to park across street in the other hotel's parking lot. This is one of the worst handling of a renovation i have seen in my 35+ years in the hospitality industry.