Hartford Marriott Downtown

Safe location for Hartford. That’s why we picked it.

No internet free without giving all your info! No coffee station in Libby for early risers and coffee maker in room inadequate. No breakfast included.

Pool and hot tub and location

I didn’t like that it was kids in the pool with no supervision and no staff said anything about it I couldn’t believe it. They took 50 off my card and still didn’t give it back yet my room wasn’t to clean the bathroom was dirty like nobody ever cleaned it i was pissed and they had no more rooms

We stayed at the Marriott for one night recently and chose the hotel for the location. Check in was a breeze, wonderful, helpful attentive staff from check in desk to the bartenders at the L bar. The location is great, we took a stroll along the river which was lovely and had some apps at the bar which was really good. I have to give them 3 stars due to the need for a sprucing up! It's a soulless, sterile and dated hotel. It's like when you walk into an old target that hasn't been updated yet. The rooms are very dated, old furniture, TVs, & bathrooms. The pool area has beautiful views but my gosh update it! The floors were so slippery, the pool looks like it hasn't been touched since it opened & the hot tub was a metal old nasty looking tub. So much potential. Our biggest issue was the AC in our room. When we got in it was so hot. We closed the blinds & left the AC all night & when we returned it was just as hot. At 2am they ended to giving us a new room which thankfully had better AC but still a bummer. Thankfully we used our points for the stay & didn't spend our money on this hotel. Overall, great staff & location but the property needs some real loving.

Great for Convention Center visits. Clean rooms, friendly staff, and nice pool.

Great hotel, up to date, very convenient for volleyball tournaments, right next many other restaurants and activities

Great hotel in downtown Hartford

Very disappointed with my experience at this hotel, especially considering it was almost $900 for 2 nights. A family member had made the reservation for me, and I called the Monday prior to provide my credit card and Bonvoy number. They supposedly recorded the Bonvoy number (I am a Silver Elite member) and said it was not necessary to do that and it could be done at check in. Upon my arrival, there were just 2 people working and check in was quite slow. The person who helped me insisted on having a driver's license to get things started which after having been in the car for 5 hours straight, I was having trouble finding and just wanted to check in. I had my reservation number and Bonvoy number and asked if I could use another form of ID and she said no. I then had to get out of line with all my things, found my license, and then get back in line and wait again to check in. I had to give my Bonvoy number again b/c the agent I talked to the Monday prior didn't record it or it got wiped out when my family member checked into their room. The check in process was slow and I am a Silver Elite Lifetime member and did not get a virtual keycard. Other issues experienced during my study included strange marks on the wall of the room near my nightstand (see photos) and a understaffed Starbucks with a long line, so I had to get breakfast from the snack counter which had limited options. A pop tart was $6. Self-park was $19/night which was supposedly discounted. I was not given my rate or estimated total at check in or check out. I requested to be emailed a copy of my bill at checkout and never got it. Had to call twice to get it. My credit card was charged for more than the total, and so I had to call about that; it apparently includes a hold. It's 2 days later and the charge is still pending and is for more than the total. Based on my experience, I would not recommend this hotel. The rates are exorbitant and the service and attention to detail is poor.