The Dolphin Hotel

Nothing dolphin was closed was getting hassle to give them a time i was booking in cos i met someone outside who took me to the carlton this is the second time this has happened i will never use booking.com again

Going to a different hotel that should have been cheaper i feel as if ive been fiddled

No breakfast or food at hotel

Very unhappy with the hotel not clean at all no food provided not very welcome we left with in half of check in the hotel 😡

We didn’t see the property because it was closed we were moved to the Carlton hotel which was not up to the standard that we booked

The Carlton hotel was filthy run down the room was small curtains hanging down carpet was ripped cracks in bathroom tiles and mirror we have been chasing a refund from yourselves because we had to go to a different staff at the hotel we’re not helpful they offered us a room on the 3 floor which was not suitable we found out this company who owns these hotels are advertising on booking.com but 3 of them are closed so there sending everyone to the Carlton hotel which is not to the standard you are advertising so I would be grateful if you could reply to this email and refund the money to my bank or I will be taking legal advice because of the false advertising thankyou Colin bell

Location is ok opposite Wellington pier

The Dolphin is shut down, it's been shut for a while. It was an OK hotel a couple of years ago. Everyone was moved to the Carlton Hotel which stinks and is a mess. IT s pure bait and switch, they are still pulling this scam and Booking.com need to take action.

Rude staff, stole my deposit for basic usage of the room it is hotwl job to clean