The Higher Trapp Hotel

Lovely building set in great location

Room was dirty. Heating was not sufficient and radiator did not work in bathroom. Bathroom tired and in need of refurbishment

The location

Little run down, our bed room was cold and very dusty , lots of hairs on the bathroom floor and in the bath 😕

The location, grounds fantastic staff went above and beyond to make you feel welcome.

Nothing

Low cost stay for business ,,,, £70 ? [ no breakfast ] room was decent / part refurbished ,,, but still a little dated ! good / safe parking ,,, nice view food / evening menu was poor ... so eat else where !!

stairs carpet to room was worn threadbare ,,,very / easily cheaply replaced ! food menu was poor ... had super food up the road at fence gate !!

Fabulous surroundings, friendly staff, comfortable rooms.

Lovely location and staff

The Hotel was quite dated, the check in was ok. The Room was large but really cold. We went down for the evening meal and drinks expecting the room to have warmed up on our return. Unfortunately it was uncomfortably Cold,no heating at all in the bathroom and a Luke warm one in the bedroom. We looked for the Duty Manager but was unable to locate one.The food was fine and the drink was ok except the Guest Beer wasn't available. We had a couple of £s knocked off the final bill as a result of the lack of heating. This being said we won't be returning and think a better Hotel is the Answer. The Breakfast was probably the highlight, but overall would not recommend a stay 😔

We enjoyed our stay . The food and accommodation was good . There was an issue with the hotel running out of the advertised non alcoholic drinks which put a dampener on our stay and could have easily been rectified by the hotel sending out someone to obtain some . It’s the little things that are important and a simple solution could have resolved it. I would probably book again but would hope that they not only listen but take steps to improve from customer feedback