Clarion Collection Carmel Oaks Inn

Was amazing and will plan to come back!!

Bed was hard, room was musty smelling. We were next to water heater that ran all night, loud refrigerator in room ran all night, bright lights from patio came through window

For being in Carmel, with available places to have breakfast available for your guests, instead of packaged rolls. You can do better.

The breakfast was a downer

Not great

Plugged toilet gave us room not like what we paid for, real downgrade. Dirty floors got stuff all over my bare feet. Just not a great stay, very pricey for what was offered. Wouldn’t stay again.

All

The delivered breakfast was good tasty and filling

No issues

It really started out badly. The door card key was very finnicky. It was not intuitive and I needed help getting into the room (my neighbor said same). Once I got into the room, the tv wasnt working and needed to be reset. I reset it but it still didnt work. I was moved to another room. Then, I got breakfast delivered when I specifically said, no to. So, I paid for something I didnt want. The location is good and the room was comfortable.

This is the cancellation policy as stated on the hotel's website. "All reservations have a standard fully refundable cancellation policy of 72 hours prior to the date of arrival by 3:00pm, unless stated otherwise on the guest confirmation. All reservations cancelled in advance of the cancellation policy deadline are fully refundable." Something came up and we needed to cancel the reservation more than 10 days prior to the deadline. The hotel refused to cancel our reservation. I worked with Expedia and I tried to reach out to the hotel, to no avail. I don't understand what was so different about my reservation, Maybe it was some sort of deal they had with Expedia that makes it no cancelable. Expedia would only say, "Sorry, the hotel refused." The hotel is refusing to discuss with me. So I could only speculate as to the reason why. The lesson here seems to be, don't use Expedia to book this hotel if you must and the price is similar; or don't trust the hotel's concellation policy.