The Shaw Club Hotel

Walked to the Shaw theater, shops and restaurants. Wine tasting tour picked us up right outside the door. Great place and great staff.

We had planned to stay a night in Niagara-on-the-lake to experience the town better than the usual rushed itineraries that included the Falls & NOTL in a single day. I wanted it to be a very good experience for my daughter & had booked the Shaw Club having read very good reviews about it. I have mixed feelings - certain excellent aspects that I really appreciated but others were a big letdown which I felt took away some of the experience & certainly felt that it was not worth the cost (even accounting for the fact that NOTL is likely to be more expensive). The site is central, but not right in there allowing some peace & quiet. The hotel is very pretty, and just opposite the theatre. Reception was excellent; we had arrived quite early and hadn’t expected to get a room, but the desk very kindly held our luggage for us. We sat in the lounge to get ourselves sorted for a short while - very good seating (excellent books including a copy of all of Shaw prefaces - not sure if it was accidental or due to the Club). It’s quite rare to see books in a lounge and I was looking forward to the experience. Free coffee & cold water in the lounge. We also got complimentary macaroons which were delectable (though not Ladurée). The hallways & the room were very old fashioned, there was a nail on the floor which pricked my foot (that’s a NO at any level). A/C was old, noisy and ineffective. There was a sauna in the room, really? The beds were very comfortable as were the pillows; the only disturbing aspect was the noisy A/c that we couldn’t turn off as it was quite warm. The bathroom was tastefully done and modern (unlike the room), but alas the water was like warm not hot like one would want after 8-10 miles of walking. All in all, a let down as I had really high expectations. Potential is there, but the management needs to up their ante regarding the state of the rooms. I would not pay the price for the rooms we got. The stay in the village was very good & we may come back, possible looking at alternative accommodation.

Beautiful hotel. Near downtown Niagara on the Lake.

Found the hotel reasonably close to downtown, easily walkable. the restaurant on site was very good with good options. Rooms were very quiet and comfortable.

Location

A good hotel is one where if you have an issue, the hotel makes good. In this case, the hotel did react to our concerns -- that our room had a smoking smell and the Jacuzzi jets in our tub weren't working. That said, our Club room had a Jacuzzi, an impressive feature, and the room was huge. What really impresses at this hotel is the staff! Very responsible, friendly, exceptional.

Very nice property. Easy walk to main shopping and dining area. Free off-street parking. Would stay here again.

Pretty from far but far from pretty. We were in a club room and when you’re paying ~$400/night, there is an expectation for cleanliness and the quality of the property. There was something peeling behind the vanity, I don’t think they’ve ever cleaned between the vanity and the wall (which has a 3” gap). The bedside table had a lower shelf that I could draw in the dust. The location is great, the off street parking is a huge plus, but don’t think it’s worth the price.

easy walking distance to theaters

Great experience for our first time staying here. Clean, modern room. Nice restaurant on site, great staff at the desk, in the restaurant and bar. Thoroughly enjoyed our stay and would recommend.