Duke Mansion

The helpful and accommodating staff , especially Ms. Christine at the reception, who helped me book our plane tickets online !

Nothing

Lovely stay! Beautiful building and gardens. The room and hallways weren’t completely cool which is difficult in the summer. Bathroom was huge and the shower was very nice.

Beautiful old house and grounds. Room large and comfortable. Very helpful staff.

A little bit far from uptown.

Beautiful

Loved it. Loved the area it is located at. Safe and private. Beautiful grounds.

Very friendly staff. Beautiful gardens.

Location. Would have liked to be closer to other areas of town.

Breakfast was tasty. The bed was comfortable. Staff were friendly. Gardens were lovely.

My room (308) never got hot water (or even warm water). I called the desk and they said it was a problem with that room and to let the shower and sink run for a while. After 5 minutes, I just couldn't stand wasting all that water and ended up not showering.

Beautiful property, great staff and comfortable room. Breakfast the next morning was wonderfull.

I booked the room as a gift to my parents and paid online. The front desk staff advised me of different information regarding payment. Initially I was told they would use the card on file but when my parents arrived they asked them to pay. I called to question this and was advised they needed a physical card or for me to fill out an authorization form to use the card on file. I was told it would be sent via email. I never received the form via email which resulted in me having to drive to the hotel to process my payment. Once there, the inconsistencies and inconveniences experienced were dismissed. Additionally, my parents had to change rooms during their stay due to the sheets being dirty and the shower leaking. I was very disappointed as I had anticipated a much better experience for them. I also never received the receipt for the stay even after verifying the email it should be sent to upon checkout. I will not go back or recommend anyone to stay here.

The Duke Mansion was fantastic! Such great hospitality …. Great location…. Great room! The breakfast was phenomenal ! We got the Bananas foster French toast ….. it was out of this world. I highly recommend . If we ever go to Charlotte again this will be where we stay. Southern hospitality at its finest . It was in a nice quiet location and beautiful grounds!