Hilton Baltimore BWI Airport

Very nice hotel, with clean , spacious rooms. The air conditioning was not working properly in our room. Front desk promptly had maintenance try to fix it, to no avail. They moved us to another room just down the hall. Melvin W. one of the shuttle drivers goes out of his way to take care of you . Friendly, knowledgeable and very professional. This is our second year at this hotel for yearly business. Always excellent service. Highly recommend!

I was able to catch the shuddle bus to the airport. I left my car at the hotel for $15 per day. When I returned from my trip the shuddle bus came to the airport and took me back to the hotel. The shuddle service was excellent.

No complaints

Comfy airport hotel. Parts looked a little frayed around the edges. Had both dinner and breakfast. Both were really good and the service at the restaurant was great.

Melvin is AMAZING! Always friendly. Always courteous. Always helpful and service with a smile. 10/10 Highly recommend!

Tia did a wonderful job and made my breakfast today awesome

The hotel was clean, the wait for the elevator was short. The bed was very comfortable. I really liked the darkening curtains that were in the room.

The hotel overall was very good. I wish the room had a small refrigerator. The staff leads a little to be desired. There was confusion during check-in. There was a language barrier and the check in person was very soft spoken. She didn't inform me that parking was not included. I had to inquire after seeing so many vehicles with what appeared to be a parking pass on their dashboard. Parking was $15 extra. No big deal. However, there was an event going on at the hotel, which made parking scarce, If I am paying to park, I shouldn't have to illegally park in the fire lane and risk getting towed away. Also, the cleaning crew came at 8:30 am on a HOLIDAY to clean my room. I had the do not disturb sign up and they tried to enter the room anyway. Luckily, the door was blocked and they couldn't gain access, but they should pay more attention to the signs.

Stayed here twice for the location and the free shuttle to/from the airport. Rooms are very nicely appointed and staff is friendly and helpful. While many outlets are provided in the room, on both stays we noted outlets that either didn’t work or that would not hold a plug. We also noted that the front desk was understaffed at times—we had difficulty reaching it by phone on two occasions, and we had to wait to check in. In general, we would recommend it and would stay here again.