Mercure Newbury West Grange Hotel

Comfortable and clean rooms. Helpful friendly staff.

Breakfast hit and miss!

We thought the staff on arrival & departure were great.Very friendly & helpful.

We came back after the wedding around 10ish & even though we could buy from the bar the tea/coffee machine wasn't available. Also it would of been a nice to have some bottle water in our room

Room was of good in size and double bed was comfortable.

The retro style bathroom was disfunctional and not clean, with black mould in shower. Also spent one of the hottest nights ever, my wife and I could not sleep because the air conditioning did not work, had to place an upright fan against the open window to try and cool a bit. We live in Spain , so we know of heat and that room was like sleeping in a sauna, some people like that but not us...!! Also, room safe had no batteries and didn't work.

Nice staff clean room

We asked for and booked a twin but had a king size bed

My partner got mild food poisoning from fish & chips – was ill during the night. Couldn't eat for 48 hours after. Staff were apologetic, but not a great experience. Heading for a cruise next day and if my partner had been any worse, we would not have been able to drive to Southampton and would have missed the ship.

Very friendly staff, we arrived earlier than expected and the reception staff went out of their way to enable us to check in early. Evening meal and breakfast were both good quality.