Grand Hotel

No shuttle service available the night i arrived at airport. This hotel did have construction going on which was stated but i booked specifically for the shuttle. No restaurant available, just absolutely disappointed 😞 other hotels in the area offered more for same price. Asked to speak to management but never got a response.

Stayed there previous years before flight always enjoyed my stay , but this last one was not up to scale for the price

The heat would not turn down in the room. it kept getting hotter and hotter. 78 degrees, it was horrible and that was with the AC on full blast

The staff was nice and helpful, but the heating system was not working in a lot of the rooms including ours! They brought up a space heater in order be semi comfortable. Restaurant was also closed for remodeling.

It is our place to stay while in North Dakota! I like the location close to the airport and the staff is always friendly! Currently under a remodel and restaurant is closed.

Terrible - old/dated and under renovation - noise as a result, woken up at 7am by contractors. Took 2.5 hours to get checked in (after multiple room changes due to beds wrong, a/c issues, cleanliness), due to heat not working in one area, being given 2 doubles instead of the reserved double kings - no a/c, doors don’t work - no shuttle upon arrival as requested and confirmed with on site staff when we checked in 2 weeks ago. Booked here to save some money and be close to the airport but is not worth the hassle and issues - onsite staff explained new management is the cause, corners being cut, onsite maintenance not being kept up, contractors with no experience and no one checking quality of work. Door knobs from door to door don’t work or require “special” instructions depending on the room. Would not come back nor recommend this place to anyone. STAY AWAY! (Another couple advised they were moved rooms due to mold, springs protruding from the bed and non working electrical)

Location

The room was cold the heat didn’t work and for the first night and until 10 am the next morning there was no hot water to shower in

Room and bathroom were clean. Bed very comfortable. Needed a new shower curtain and rod as they were rusted, though.

Knew about the ongoing construction for the pool when we booked. Didn’t affect our stay but certainly reduced the number of guests, which may have affected staffing. Had to request new towels as the rooms are only cleaned after your third night. Requested at 9am as we were leaving for the day. Were finally delivered around 10pm, after enquiring at the front desk many hours earlier.