Sheraton Rockville Hotel

Breakfast was very bad.

People in the front desk are very friendly

You don't have microwave

The front desk staff were very unhelpful with me and my family. I tried to tell her that me and my husband have not used Marriott Bonvoy in a long time, but she made minimum effort to find our account on the system. Also they charged us an incorrect smoking fee of $500, when nobody in my household smokes. Also I tried to contact the manager and still no replies.

The front desk could it have been more customer service friendly, show more hospitality, and treat us with respect.

淋浴非常好，水流大，水温好，下水通常👍

没有，都很满意

Our stay was fine for the most part- the room was clean and had plenty of amenities, front desk staff were friendly and the location in the King Farm area was great to walk around and grab dinner in. However, the shower in our room did not get hot at all and ran out of (barely warm) water after about 10 minutes. Additionally, there was a $10/night parking fee that honestly seemed like nickel-and-diming guests, as there was a large parking lot. My main issue started after the first night. I woke up to an email from my bank stating that they had blocked a $1500 (!!!) charge on my card from Sheraton. I immediately called the front desk to investigate, and was told that this was the "smoking fee". Not only was there absolutely zero smoking or vaping during my stay, this $1500 charge was absurd and a totally different number from the posted $300 smoking fee. The very apologetic front desk agent explained that the hotel had installed new sensors, and that they happened to be very sensitive and guests had ran into issues with them before. Despite this, my card was charged a total of four times over the weekend, each transaction being blocked by my bank. Upon checkout, the supervisor assured me that there would be no more charges and that I would get the $250 incidental deposit back in full by the end of the week. Surprise, surprise...the end of the week comes and the previously pending incidental charge goes through. I email the General Manager about this twice, and after no response, call the hotel directly...but after repeated calls it seems like she either is never actually at the property or just ignores requests to speak to her. I ended up having to do a charge back of the incidental deposit. Overall, the Sheraton Rockville left the impression that it simply did not care about guest experience or loyalty, and instead hoped guests wouldn't notice or care about its' shady and borderline scammy practices. I would highly recommend choosing another hotel if you're staying in Rockville/the DC metro area.

I was completely pleased. Check in and out were seamless. Room was comfortable, and well lit when we desired that and dark during daylight when we wanted that. Parking was convenient and plentiful. Hotel is in a built up area. We were on the third floor of the five story building. There was in room coffee and a mini-fridge, but no microwave. It was clean. Yes, you could tell that it might be due to be renovated by some wear and tear, but certainly not a deal buster.