Courtyard by Marriott Waikiki Beach

Fantastic Hotel, very clean and great service. Enjoyed the Jacuzzi and heated pool and the Mexican food was delicious.

I have had such a lovely experience with McKinley, Ennike, Matt, Ari, Kalehua, and Meynard. They have taken such good care of me over my long-term stay and I feel very confident asserting that if you stay here, you’ll feel nothing but “Aloha” in their hands.

I travel extensively for work and I’ve always stayed with the Marriott brand name. This hotel is exceptional in its customer service, location, and overall ambience. The staff here is superb and go out of their way to ensure the guests are taken care of. Matt, as well as the other front desk staff personnel always go above and beyond to make me feel welcome every time I travel to this location. I highly recommend this location.

The locatin

Booking got confusing at front desk

The pool

I paid for breakfast, but there was no buffet. I had to eat at IHOP, and eat selected from their menu. The room was small.

I'll start with the good - the location is great, and the bartender was amazing. Okay moving on. I am a very loyal Marriott member and this was by far the worst stay I've ever had at any of their properties. When I checked into my first room, I found it was full of gnats. There was a substantial hole in the seal on the balcony door, large enough for a small animal to crawl through, which presumably contributed to the amount of gnats inside. I went back down to the desk, and they moved me to a new room. Great! Well, the second room had a pile of what I think were crumbs on the desk. All of the bedding and one of the towels had gross stains on them. I noticed this at night, so I asked the front desk to replace my bedding the next day. They apologized, said yes, and even asked what time would be good. Wow! Great! Well. I told them 11 the next day while I was at the spa. They came at 5 while I was in the shower. I asked if they could come back in a few minutes and they said no because their shift was ending. I told them they needed to wait, as I had just stepped out of the shower. They gave me a couple minutes and I left the room to let them clean. When I came back to my room that night, I found that nothing was replaced. The bed was simply made up with the same exact stain riddled bedding. I actually couldn't believe that I had to sleep on dirty sheets for both nights of my stay. When I was checking out less than an hour prior to the set checkout time I asked them to hold my bag because I was not leaving until that evening. They accused me of checking out early, which would have incurred a fee. Then they told me I could stay in the room until 7 for a small fee. I was going to agree, and was then told it would be an additional $125. I don't know in what world that is a "small fee"! I then asked for a bathroom key because I intended to still use the amenities that afternoon. I saw others do this, and other guests at the hotel told me that's something they do. The front desk agent said sure, but then didn't give me a key. When I asked again he said "oh, did you need it now? You can get it later when you come back." I figured I would get it right then in the morning because I knew when I came back it would be when new guests were checking in and there wasn't anyone else in line when I was checking out. I was right, and had to wait in the check in line again for 30 minutes just to get the key - which took the agent less than 10 seconds to hand to me. The entire experience at this hotel was like pulling teeth. I also found it concerning that they stored everyone's bags out in the open in the lobby, not in a secure room. Some were by the desk, others were just left scattered around the lobby, which was very close to the entrance. When I came back to get my bag, I made sure to give them my claim code, but they did not hand me my bag - I had to grab it myself. They operated on an honor system. When I leave my bag with the hotel, I expect it to be safe from someone wandering in off the street and taking it. I couldn't believe how little they cared. Another weird interaction was with the concierge. They called my room fairly early in the morning, which was annoying. I had only just woken up a few minutes before. When I go on vacation, I go to relax and catch up on rest, not to be woken up early by the concierge trying to sell me on things. When I went down for my (underwhelming) welcome gift, they tried to sell me on a vacation club - annoying sure, but not the point. The part that threw me off was the guy asked if I'm married or single back home, and when I said single he said "oh that's perfect" and then never explained what that had to do with the vacation club. Huh??? I had originally booked my stay at another property but switched to this one because it was cheap. I now know why. Do yourself a favor and spend the extra money for a different property.

Everything was great and location was perfect!

Only three washing machines and three dryers. Two washing machines were out of order.

I had the most amazing time staying here - most importantly, I would like to acknowledge the manager Lorey for taking care of all my needs before arrival and during arrival. The location, service and amenities were perfect. If ever in need, I will for sure contact Lorey again before arrival as he did a great job of making sure I was accomodated.