Courtyard by Marriott Waikiki Beach

Refurbished rooms and location

Staff did not accurately process booking and were poorly trained in systems and customer service

Road noise is extremely high all night, worst hotel I have stayed in. Do not stay else you will be awake all night. The hotel receptionist is also very rude

This place is a joke. I waited 4.5 hours to check in and nobody told me early check-in was even an option. After waiting more than 4 hours, they told me the room reserved for me was gone. The front desk staffs were rude and had a bad attitude, talking to me like I was the problem and asking me what I wanted in a very aggressive way. The room was even terrible with zero soundproofing that you can hear EVERYTHING. AC leaks water and blows cold air straight at your head. You can’t control any of the modes. The fridge is insane, it only cools if you press a button and it works for two hours max. Any food you put inside will go bad. Marriott app doesn’t work for check-in. No daily housekeeping either. This does NOT feel like a Marriott hotel at all. For the price, especially compared to other hotels around Waikiki, this place is absolutely not worth it. Staying here is stressful and frustrating. Would never stay here again.

We stayed in Courtyard for 3 days, didnt have any amenities, and asked for extra pillows on our first night and said that they were going to deliver but did not and had to call again the next day to get pillows. Overall, had a bad customer service.

While the Courtyard has renovated a least a couple of floors of the main building with new carpet and amenities, the front desk service has gone WAY downhill (one example: I requested a late checkout on the app; requested it when checking in; and on the day of departure, nope it's not there.) The elevator key cards *still* don't work and the lobby desks, which were a really pleasant place to work, are gone. Sorry but the 'fancy' new bar is overpriced and the help high-handed (it's the Courtyard, not the Halekulani). But the snippy, disinterested, and insincere front desk is what finally compelled me to try another business hotel after 6 years.

This place is an absolute dump. The room was filthy, dark, and beyond dingy — the kind of dirty that makes you question whether the sheets were even changed. Everything felt grimy and neglected. I wouldn’t let my dog sleep here. The staff somehow made it even worse. Ari, the woman checking us in, was openly hitting on my husband. The second she realized I was with him, she got flustered and literally ran off. Completely inappropriate, wildly unprofessional, and honestly embarrassing. As if that wasn’t enough, Eurika at the front desk is the rudest, most unpleasant person I have ever dealt with in my life. Zero customer service skills, nasty attitude, and clearly miserable — and determined to make everyone else miserable too. We will never return. Do yourself a favor and stay literally anywhere else. Sleeping on the street would be cleaner, safer, and far less insulting than giving this place your money.

I recently completed a business trip and selected this property with the expectation of having a quiet, functional space to work when away from our exercise center. While I am only BonVoy Platinum Elite, reliable and efficient Wi-Fi is a reasonable baseline expectation across all Marriott properties—particularly those in major destinations. Unfortunately, the internet service was wholly inadequate for business use. Throughout the stay, I experienced constant interruptions and dropped connections during Microsoft Teams, Google Meet, and Zoom calls. Speed tests averaged 8 Mbps download and 6 Mbps upload with 60ms+ ping (by Ookla), and signal strength hovered around –80 dBm (approximately 29% range). These issues persisted across both my work laptop and my personal devices. Even conducting calls on mainland time at 3:00 AM, when network congestion should be minimal, resulted in the same instability. I ultimately had to rely on my personal mobile hotspot—with video disabled—just to maintain reliable communication. WiFi Analyzer shows the default Marriot Router Channel (36) as one star (see attached) with the inability to change channels. While the staff were excellent and valet services were superb, the property fell short in delivering a fundamental requirement for today’s business traveler: dependable internet connectivity. Given Marriott’s standards and expectations for BonVoy properties in 2025, this was a significant disappointment.

Very nice experience! The hotel is close to everything and the atmosphere was relaxed.

I try and make it a point to stay at Marriott hotels when I travel. I have atayed at this location on previous trips and this stay was below par. Arrived on 19OCT25 at 4pm from Virginia for business. Was informed that room was not ready and would still be a couple of hours. The front desk staff informed me that the hotel recently changed its house keeping company and the new staff was still “learning”. Went to dinner and returned at 6pm. Room was ready. When I got to the room there was a used bar of soap and used face towel still in the shower…. See picture…. I went back to front desk and asked for someone to come remove the items and clean the shower again…. This was literally at 630pm. Waited until 7pm no one. Called the front desk and was again told that the house cleaning staff was new and that someone would be to my room shortly. Well, fast forward to 6am on 20OCT and still no one. On my way out I again went to front desk and asked for someone to remove the items and clean shower. When I returned to hotel at 4pm , 10 hours later… items STILL in shower. Yet another trip to the front desk. This time the front desk person informed me that house keeping do go in and clean the shower…. WTH! When I showed her the picture of the used soap and towel that had been there since I got in to room the night before was what I also asked to be removed. Bottom line it was finally removed on late Monday night by house cleaning. Also complained to front desk about house keeping leaving the door latch in the frame which left my door open on 4 different occasions.

Pool area was beautiful. Staff were lovely and friendly.

The shower was tiny. The balcony was way too small and full of bird poo so you could not use it. The room was not cleaned properly and only done once in 8 days. The floor was never cleaned. We had to ask several times for toilet paper and coffee cups.