Courtyard by Marriott Waikiki Beach

Stayed here for a 48-hour layover before heading to a dive trip in Micronesia. While it’s a bit pricey for a Courtyard, the location right in Waikiki Beach makes up for it. The room was spacious, clean, and comfortable — perfect for a short stay. Just note that parking can be tricky: there’s no free option, and valet service costs $61 per night.

Swimming pool

Room size was extremely small

We stayed here for 6 nights. The room was a good size. Valet people were great and always smiling. Front desk people were ok. Our only complaint was poor housekeeping coordination. We stayed for 6 nights and room was only cleaned once. They only clean every other day and you need to make sure you remind the front desk several times to make sure your room is serviced on the day it is supposed to be cleaned.

The hotel is conveniently located within walking distance of restaurants, target, coffee, and the beach. The rooms have paper thin walls and all night we heard noisy people, trucks outside, roosters, etc, it was LOUD! One of our rooms was super hot the whole day.

I am writing to express my deep dissatisfaction with the service my wife and I received during our stay at the Courtyard by Marriott in Hawaii from September 11 to September 15. As a Marriott Bonvoy Gold Member and an American Express Platinum cardholder, I expected a standard of service that reflects both the brand’s reputation and the benefits associated with my membership. Unfortunately, our experience fell far below those expectations. Despite multiple opportunities, housekeeping failed to service our room without being explicitly asked. No fresh linens were provided proactively, and the room was not cleaned during our entire stay. The only reason any service occurred was because I lodged a complaint. To make matters worse, a staff member falsely claimed the room had been cleaned, which I find unacceptable and defamatory. I do not lie—to anyone—and I take great offense at being labeled as such. The $65 credit offered was inadequate and insulting given the extent of the service failures. The internet connection was unreliable and unusable for my professional needs. Due to the lack of basic amenities, I was forced to use hand soap to shower before my departure flight. I’ve received better service at budget hotels, and this experience was not reflective of Marriott’s usual standards. I believe racial bias played a role in the poor treatment we received. As a Black American with over 15 years of experience in the hospitality industry, I am acutely aware of how our concerns are often dismissed. The denial of Platinum benefits, the false accusations, and the overall neglect suggest a troubling pattern. If I were white, I do not believe I would have encountered these issues. This property appears to be in need of renovation, and even basic amenities like ice were difficult to access. The staff’s behavior—particularly the dishonesty—was unacceptable and should be grounds for disciplinary action. I will be contacting Marriott’s corporate office and American Express to formally report this experience. I also intend to warn others about the discriminatory and substandard service at this location. I expect a full investigation and meaningful resolution. I am not seeking a token gesture—I am demanding accountability.

The TV would only go into standby mode and illuminated the room so like having a 42 inch night light. When I complained to the front desk, the response was “That’s weird”.

Had handled issues efficiently in the room and the staff very polite

The property was walkable

Walkable

Booked a balcony room but didn’t get one. The manager insisted we did, but as you can see in my photos, the so-called “balcony” looks more like something out of a highway motel than what’s shown online. The website photos are misleading. The bigger issue was no hot water. Maintenance told me to run the water for 15 minutes, but it never got hotter than lukewarm. My family couldn’t shower. When I asked to move, the front desk wanted me to check out of my current room before a new one was even ready, and the staff became irritated when I refused. I stay at Marriott properties often, and this was by far the worst experience.