Residence Inn Mystic Groton

The cleanliness and comfort.

AVOID THIS PROPERTY. They double billed me and claim they have no record although I have sent them my credit card statement which clearly has a charge. Refused to refund. Manager has ignored me.

I was a little disappointed in my stay at the Residence Inn. My family was all gathering in town in advance of the holidays and we all stayed there. The WiFi was near impossible to connect to -- when I finally got connected ONE time, it lasted all of two minutes. My main issue wasn't so we can watch content or anything, but literally the cell reception at the hotel was so awful that my family had a difficult time communicating plans via text, even room to room. We couldnt get messages out or find each other to make daily game plans. Suddenly you'd get a burst of texts as you left. It was generally pretty frustrating that as a Marriott member, I couldn't get a simple thing like WiFi to work. Additionally, we were really bummed the pool was out of commission. This was a big draw for us staying at hotels as a group, hoping the kids could have a good time together playing in the pool. There was no advance notice and a big disappointment for the families. Lastly, in reviewing my folio after departing, I noticed additional charges to my card for vending purchases we did not make. Not sure what's going on at that hotel. The room itself was fine -- nice to have a 1 bedroom and extra space for our kiddo to sleep. But the towels are terrible. They aren't soft AT ALL, but rather rough.

The suites are perfect for a girls weekend, and located so close to the shoppes. We have a great time here and the staff is always very accommodating! A kitchen with a full fridge, 2 bedrooms/2 bathrooms, plenty of room. Coffee and breakfast is always great too!

Friendly helpful staff

We were upgraded to a two bedroom suite. Yay! But - neither of these rooms were cleaned! Housekeeping did not come to our room AT ALL during our 2-night stay. Even after I visited the front desk in person to complain after the first night and was assured my room would be made up that day - it was NOT. When I returned to my room that afternoon and found the bed not made AGAIN, the towels on the floor AGAIN, the trash not emptied AGAIN - called the from desk* to complain AGAIN and was told the housekeeping staff were all gone for the day. The best he could offer was to have clean towels brought to our room. Gee, thanks. *There were two phones in the room. One was completely inoperable. The one I used to call the front desk was so bad I could hardly hear the clerk. I know we don’t use hotel phones much anymore but, if you’re going to keep them in the rooms, they should at least be in working order. Horrible experience for this Silver member.

The person at check in was very helpful and nice!

Great 2 bedroom 2 bath room. Breakfast was decent too!