Residence Inn Mystic Groton

Location was great.

Worst Marriott I have been too. Very old n not kept up

Had a quick one night stay. My experience was consistent with the tenor of prior reviews - the property could use some love, but the team is great. Big shoutout to Sasha, who provided professional, friendly and kind service at check in. My elite status was recognized and I received an upgrade to a two bedroom suite. Since we were departing before the 6:30 am weekday start of breakfast I asked Sasha if there would be any grab and go bags available - she said no, but that we should be able to take some of the cold items which would likely be set up by our 6:15 departure. 15 minutes later there was a knock at our door - Sasha brought two gallon size zip lock bags with an assortment of fruit and yogurt for us - she said she didn’t want us to be delayed leaving in the morning. Our room was at the furtherest point from the front desk and it was 90+ degrees out so this was more than a quick and easy task. We really appreciated the personal attention and service that went above and beyond to make for a great stay - without us having to ask! I hope management appreciates and recognizes Sasha - she is a big asset to the property! As for the facility itself, it is obviously suffering under a cash constrained owner, with much of the property looking a bit tired. However our bathrooms seemed to have been redone within the past few years as the tile and fixtures were clean and newish. What was disappointing is that aside from capital items that will require a substantial investment there were plenty of routine maintenance items that the property should be able to address to make things appear a bit more loved. Things like touch up painting, zip tying the television cords so they are not hanging down in a big mess, clipping drapes onto rods properly, retouching furniture edges. That’s simple stuff that doesn’t cost a lot to address or take that much time. I used a Marriott free night so the price was right. If I was paying the hotel’s regular rates I would - like many other reviewers - have been disappointed in the condition of the property. The team, and Sasha in particular, were big standouts though.

Needs a little renovation

ran out of stuff

Wonderful management

Nice two room suite.

Construct parking spaces for check in! We drove around a lot before identifying the lobby.

For people who are loyal Marriott travelers, this place is a real disappointment. Housekeeping of common spaces was poor; dirty carpets and inadequate lighting. They tried to put us in a handicapped room at first. It was incredibly run down with exposed pipes in the kitchen area and furniture that was outdated. We refused that room and I will say our second room was a big improvement but in general, this place needs a complete overhaul and a good scrubbing. Incidentally, we booked this place based on a 4/5 rating on TripAdvisor. Sadly , I did not look at other reviews which are similar to mine. Marriott should disassociate its brand from these franchise owners. They are giving Marriott a bad name in Mystic.

Not much.

Noisy room next to elevator mechanical systems. Understaffed at breakfast so very slow.