Residence Inn Mystic Groton

Wonderful stay! Took our two grandsons to the Aquarium and seaport museum. Nice, clean room and great breakfast. Staff all super friendly. Pool for the kids.

Stayed here for a family wedding in the area. Front desk staff was excellent - Beth helped us arrange and combine 2 reservations in a 2 bedroom unit. Worked perfectly for us. Chastity was also friendly and helpful. One repair needed to be made and the engineer came up to check but new part would not arrive til Tuesday. Everything worked out OK. It is a very dated hotel and FD said they are beginning planning for the upgrade. Nice tourist area with plenty to do for families so this upgrade will serve them well. Hope it does not take too long! Saw both Beth and Chastity training a new FD person - she is lucky to have great teachers!

Overall the stay was good--the room could use some updating--and minor repairs but overall everything was good and I would return when I'm in the area.

I stayed at this property two weeks in a row for work and given my stays throughout the New London CT area all year, it was abysmal compared to all the others. Some highlights- 1. Soiled towel from prior guest left in room at check in 2. No wash cloths were left 3. Coffee service was not replenished 4. Bathroom light flickered and went out 5. Overall cleanliness of the room and common areas was disgusting 6. Card readers in the laundry room inoperable 7. Breakfast essentially inedible Each day I had an issue I lodged a complaint with the front desk yet nothing was done until a second complaint. The overall attitude of the staff was non-caring and unhelpful. I have stayed at the- Marriott Mystic Fairfield Uncasville Summerfield Suties Waterford and all are exceptional compared to this dump. Marriott really needs to pull its franchise from this one and call the health department. I will leave a zero star review encouraging all tourists or business visitors to stay away as I will. Does not matter that I am Titanium Elite. No lodger deserves this treatment.

We were in the beautiful town of Mystic for a wedding and stayed 2 nights. The Residence Inn was the suggested location for the weekend so we went with it but I will research suggestions on my own for future events. It was a shaky start upon arrival when we spotted a car missing all four tires in the parking lot near the main entrance. We later learned two vehicles had been vandalized. We tried to park in as visible a location as possible and breathed a sigh of relief that our car was not a victim. The decor is dated but I can handle that if it looks clean. Our nicely-sized ‘suite’ made me not want to touch anything for fear of sticking to it. The sheets were clean as were the towels but we had no body wash so had to go to the desk for that. There were no toiletries/vanity items on the bathroom counter as seen on the hotel’s website other than the tiny bar of soap. One of the vanity drawers was broken. My husband, who has no known allergies, was sneezing and had a runny nose during our stay. I’m old enough to remember the Legionnaire’s Disease outbreak that started in a Philadelphia hotel so had visions of mold spores emanating from the bedroom’s large vent. All was well after we left. Our son and his fiancée stayed in another room with both a broken TV and AC unit that maintenance was unable to repair. They did receive some reimbursement for their inconvenience. Last but not least, this place ain’t cheap! We stayed in a beautiful, spotless Tribeca boutique hotel two weeks ago that cost less! Just a reminder to research your options and be careful out there. 😬

Location. Size of room

Ice maker broken in fridge Very loud air conditioning in my bedroom. It clicked and banged all night long Dirty fork under my bed I’ve cold pool with loud banging fan Gross breakfast

Excellent all around. Will return in the near future.

We mainly booked the Residence Inn for the option of a two bedroom suite, in order for our todder to have a separate space to nap and sleep while we could still be up and about. I was a little wary based on some previous reviews, but was more than pleasantly surprised with our actual experience. Maybe some of the interiors could use a refresh, but our room was clean, well-appointed and comfortable. The hotel is super convenient to all top Mystic attractions (aquarium, Olde Mistick Village, downtown, beaches, etc). The staff was great and helpful, especially the man who oversaw breakfast and made sure everything was stocked, clean and refreshed. We used the pool once and it was a bit cold, but our 1.5 year old was more than happy to go in - as were the other children we saw throughout our stay. We would absolutely stay there again.

Terrible