The Windsor Hotel by Hoco Hotels Collection

The property was lovely. Furniture in foyer was modern. Staff were great. Beds were comfy but difficult to climb onto. The only criticism is that there was very little space to manouver around the room.

The location was perfect. The hotel was nice, but to get to our room we had to take an elevator part way to our room and then a door and stairs to get to the room. That meant leaving our luggage dolly at the top of the stairs and carrying our luggage down the stairs and into our room. Also, our door was nearly impossible to open and close during the whole stay. We will stay there again but hopefully ask for a better room.

All the renovations going on

Location

Unannounced renovation

Parking was an issue. Room was clean and looks to be newly renovated. But it was on the smaller side for a suite. The downtown location was nice but haveing No Parking was a real inconvenience. The location lacked amenities...no pool,no restaurant...the stay was automated...all done via email so we had no interaction with staff. The emails were timely and clear but the lack of staff interaction made it feel cold and unwelcomeing. In the end is was a small clean room in an older downtown building but marketed like a boutique hotel. It lacked the polish, service and warmth of a true boutique hotel experience. A small clean room should be the minimum expectation for any place...it is all the other details that make the stay special and unfortunately this place missed the mark.

It was very well located in the downtown area of Stratford. Walkable to shops, the theaters, river, and restaurants

Air conditioning was loud, it was a window unit which was fine but loud, hallways were not air conditioned and smelled musty, front desk was not very helpful. Only warm water bottled was available for free. The bathroom sink was tiny and drained very slowly. The bathroom was very small. There was no ice available.

The room was quite small and had a tiny shower. The location was GREAT ! We walked to dinner and breakfasf, as well as the Avon Theatre. The price was quite high, given the size of the room. The lobby area was not welcomimg next to a room full of haphazard chairs, altho these was a nice seating area for our friend to wait. Parking was good - for a fee (right next to the bldg), and the receptionist helped us with a luggage cart.

Service was great. Very clean, comfortable, central.