Sofitel Harbin

The hotel feels very luxurious and I had a wonderful suite in one of the top floors. The location is very convenient and there is a large shopping center in the next building. The duty manager Bella was particularly outstanding. She contacted me ahead of the stay for any special requests, and then she personally welcomed me as I was arriving late to make sure that I still get some food and drink. The Club Sofitel was also excellent. I very gladly come again to this wonderful place.

We checked in on the last day of 2024—and what a wonderful way to end the year. Sofitel Harbin impressed us with its refined elegance, spacious rooms, and luxurious bathtubs. The Lanvin amenities were a particularly delightful touch, adding a sense of indulgence to our stay. While the hotel’s location may not be the most central in the city, the experience more than made up for it. On New Year’s Day, we were treated to a gentle snowfall, and the hotel went the extra mile by offering snow tubes and other equipment for guests to enjoy—completely free of charge. Just outside the hotel is a small garden area where we had great fun playing in the snow. It was a magical and memorable way to welcome the new year. A heartfelt thank you to our customer service manager, 小于, whose attentiveness and thoughtful care truly elevated our stay. We look forward to returning.

Before check-in, I sent an email hoping to upgrade the suite. After arriving at the store, a lady at the front desk lied that she could not be upgraded. The reason was that there was no room in the peak season, but it was shown on the Internet that there was a room for sale. After being dismantled, she was a little angry. She yelled at the male front desk who checked me in for me and looked at the replyer of my email and asked him to find the person to "come and say it herself". In the meantime, she answered the phone. She still had no polite words. Her voice was very loud. She looked like she was still a leader, but her quality was worrying. The male front desk was very polite throughout the whole process. After coming back, he successfully processed the upgrade for me.

附件購物用餐方便，服務態度好

Neighboring shopping centres are highlights. Easily find restaurants with many options

Clean big rooms. Breakfast had good options.

None

这是一家老牌酒店，风格是我喜欢的一种祝贺，大多来自全球各个角落。

Staff was very attentive

Looks and feels a bit dated, staff hardly speaks any English (although this is the norm in China, so was expected), compared to other cities in China value for money is rather poor in all Harbin

Comfortable and spacious room, though not as big and comfortable as the King room. We returned for another night there after 5 days out of Harbin city. Toilets are small comparatively but is clean as always.

The staff at the reception could be friendlier as her service attitude is not worthy of Sofitel’s high standard.

Spacious and well equipped room. Their shower has good water pressure. Location wise it’s next to a shopping mall and we are spoilt with different food options. The view from the room is also great!

The furniture looks a bit tired.