Sofitel Harbin

Being in a foreign country can be stressful, but the staff of the Sofitel was absolutely amazing. From the moment I arrived to the day I left, the staff was very helpful, understanding, and warm. Each day, the breakfast buffet was a very high-end buffet with so many choices, both Western and Asian selections. In the evening, there was a happy hour that provided a very nice selection of foods and alcoholic selections that were included. The hotel amenities (pool, spa, workout facility where state of the art. And the rooms were absolutely amazing. Our room was a club suite room which had over 900 sq.ft. there were 1.5 bathrooms, living room, and separate bedroom. The hotel was absolutely beautiful, with many attractions and foid choices with immediate walking distances. Overall... it was an amazing experience. If ever in Harbin I highly recommend this hotel.

The hotel staff food and rooms were totally amazing! You actually felt like you were a valued client. All of the staff was very helpful and understanding of needs and worked very hard to make me comfortable.

The only thing I found a little confusing about was the heater/ac. There are air purification systems in each room and no matter what I did the room had a cold feeling but it was comfortable

観光施設まで4km距離遠い点さえ気にしなければ

Breakfast good - international setup!

it was winter. room temperature was too hot - 28 deg C

Pretty good hotel, convenient location, good service. Not really new renovation, but it works. The best thing is their washing machine and dryer, super good. Also the food delivery robot, very cool..

A bit tired look

Not much considering what one can expect from Sofitel

Staff service at reception charging us more than our price without letting us know why, then telling us there was deposit when asked. Taking too long to get our deposit reversed. Reception staff not able to communicate in English in a hotel like Sofitel is unacceptable. Cooking staff service at breakfast, restaurant logistics and quality at breakfast: it was always a struggle to get our food due to crowd, we felt overall surroundings were dirty and old, cutleries were always missing. We were racing with Chinese tour groups to be able to get food. Unacceptable for a hotel like Sofitel. Room temperature was extremely hot and dry due to central heating being overdone. Far away location, we had to pay a lot of extra for ride hailing services. Bed shape was possible to change by a remote controller, but the remote didn't work half of the time forcing us to stay in a non sleep-able position and have to call staff to fix it. Bad quality of in-room coffee and soft drinks for Sofitel considering the price we paid Considering the daily rate we paid, we were disappointed by service provided overall.

Thanks to Wang Ying, director of the housekeeping department, for her warm service and timely cleaning of the room.The room is very comfortable to live in and feels like home. Very happy trip to Harbin.

We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.