Hotel Cartagena Plaza

The hotel is located across from the beach and is approximately a 15 minute taxi drive from the airport which costs between $6 - $10 depending on the taxi driver. The hotel was very clean, and the staff are extremely friendly and helpful. Our room on the 8th floor had everything we needed, and the shower had very hot water. There was also a hairdryer and hair straighteners. The pool on the roof was great. Breakfast was good, with different options, but I feel the lunch and dinner options were very limited and were typically Colombian food. Hamburgers and hotdogs were available at the pool snack during certain times of the day, but I found the food was generally not hot, just luke warm. The food in the Lucia restaurant was good and the service was excellent. The staff were very attentive and nice. The wifi was a bit sporadic one day and I wasn`t able to check in for my flight until much later but in general it was good. Overall, we had a good time at the hotel.

The only thing that I think could be improved are the food options for lunch and dinner. I really think more are needed as it generally consisted of soup, salad, 2 types of meat, rice and vegetables. It`s not very adventurous

The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!

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The staff was so kind, food was great, location was perfect

Nothing! It was awesome

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...

It is close to the beach and cheap

The pictures and the advertisement of the place is misleading. The pool is tiny and they are militant. They don’t let you have guests, they put me in a room with no view despite claiming in was an ocean view. I had walls outside my window. At Checkout, they don’t let you leave till they send someone to physically inspect your room and count their inventory. They literally have the guard at the door physically detain you. Btw they inspected and found all their shit, but still the experience was horrible. It felt like a prison, not a hotel

Good experience all around asked for my air-condition to be checked they never bothered

Aire acondicionado no funcionaba bien Ascensores muy lentos

The bellboys and butlers were great, especially Jaun, Cesar, and Andres!

Beautiful