Holiday Inn Express - Coventry S - West Warwick Area by IHG

Location, good staff

The property was decent, but it didn’t quite live up to expectations for the price. The gym was closed during my stay, and none of the ice machines were working. The rooms felt very humid, and unfortunately, I found a bug in one of the towels. That said, the service was friendly and responsive, which I appreciated.

Stayed for three nights while visiting nearby historical sites. Room was clean and quiet at night. Proximity to nearby food shopping or restaurants.

The front desk receptionist Andrea was great. She not only was very pleasant, had a good sense of humor and also worked to help fellow employees to make the guests stay go well.

Bed comfort need improvement one of beds was slanted almost not sleepable. Food was not great because of running out of multiple items and not having to replace. Breakfast employee was not within area for a lot of the time.

Internet out. No effort to resolve. Night staff poorly trained

Had a different management feel since our last visit. Front Desk employee at check-in should not have been on shift alone. Completely overwhelmed and incompetent. Kuerig and iron board were broken/didn’t work. Cleaning was missed 2 days in a row. The beds/pillows were nice and good breakfast options. Good to see Fitness Room renovation.

Damaged fixtures in bathroom. Stained carpet

I would like a partial refund because I didn’t have internet for my first night for 5 hours and the pool ladder was wobbly and the first step was broken,my daughter could have really hurt herself if she hadn’t noticed it was broken.