Waldhaus Flims Wellness Resort, Autograph Collection

Sehr freundliches und hilfsbereites Personal. Schönes Hotel zum entspannen und das Frühstück, alles da was das Herz begehrt. Top-wir kommen sicher wieder

A marvelous stay at the hotel Waldhaus Flims with a wonderful staff. The food was divine and the room very cozy and clean. I greatly recommend it. Special thanks to Gaëtan and his amazing services! :)

Sehr zufrieden. Danke vielmals. Liebe Grüsse

We went to Waldhaus on a company business trip. It is a great hotel that prides itself in it's history. There is a nice museum setup and displays of mined minerals throughout the underground corridors between buildings. The staff, reception, housekeeping and management are very professional and helpful. The spa was great too. It is quite booked up though so you'll need to book in advance. We loved the Lebanese restaurant located at the hotel. It also has a Thai restaurant, but we didn't get the chance to try it. I gave a 4 rating instead of a 5, because a day earlier we booked a horse carraige ride over the phone through the concierge who said it was confirmed. However, when we arrived at the location it wasn't there to pick us up. When we returned to the hotel and asked about it, we were told it had not been booked after all. Since we needed to book 24 hours in advance we couldn't book another by the time we left. Overall, we had a great time.

Amazing staff, beautiful hotel and area and delicious food. I would move there ;)

Our friends, my husband and me, recently stayed for the weekend in this fabulous hotel! We went to Flims as we had plans for skiing, and we couldn't have chosen a better hotel than this one. We were received by Gaetan, who was super friendly and helpful in many ways. He explained to us the spa and shuttles services for the ski slopes, which are for free, he showed us the hotel, some restaurants, and a relaxation area which is used after skiing. Every time he saw us in the hall, he was always so welcoming with a big smile and asking if everything was alright. He definitely did our stay so wonderful! The hotel is huge and has everything. The breakfast variety is amazing and delicious. Due to our limited time there, we only visited a restaurant with great ambience and live music, which followed by a visit at the bar with a pool table. The spa has an incredible view and many areas to enjoy! We will absolutely recommend it and come back!

Not a 5 star experience at all. Too many guests and rooms and the infrastructure are not set to cope with such a volume. As a result the spa is overcroweded so that you cannot find a bed nor a seat. It feels like being in a public pool. The breakfast is also disastrous as the buffet is just too small in size and you have to wait 15min for table to end up eating in the dark in the hotel's corridor. Finnaly, the gastronomic restaurant "Epoca" is overrated, the service is poor and the staff does not put client at first (even questioned basic definitions of allergies!!). You pay for a 2 star micheling and barely get one ok your plate. The outstanding part is the locations, the rooms and the hotel staff! The brasserie restaurant is nice and good value. I will not come back.

Hotel is nice but the value for money is not there. Compared with similar hotels across Switzerland it’s definitely lagging behind by a lot. - Rooms are extremely small and spartan, which is a shame given the enormous volume available, the choice was probably made to have more but smaller rooms - SPA is nice but shows already signs of major wear and tear, doesn’t always look super clean. - Housekeeping service is haphazard at best, sometimes the bed was prepared in the evenings, sometimes not. - Common areas were not always clean, in particular the glass elevator will give you a view of a thousand spider corpses - Staff is nice but oftentimes casual - Payed for the parking garage, quite expensive, but the car sat outside until the early evening In general you notice the lack of coordination across the hotel, usually a telltale sign of absent general management. If you’re looking for a nice and relaxing alpine stay, I would look further, I know we certainly will.

We recently stayed 3 nights at Waldhaus to Ski/Spa, and there is no better place to do both. The hotel has been refurbished and improved since our last visit over 10 years ago, and I think it is better for it. The hotel has retained its charming elegance, while adding some good features. There are now more restaurants and bars, and all are good, nice food, atmospheric. The rooms now have high quality modern ensuite bathrooms. The setting of the hotel with its extensive grounds, elegant canopied walkways and beautiful forested backdrop, is spectacular and beautiful. All best enjoyed from the terrace bar with its sumptuous couches. The new Brasserie has a stunning view out to the old Flims and mountain backdrop. The SPA is gorgeous, the outdoor heated pool is beyond amazing, sitting on the bubble racks, starring at the snow covered trees as the snow drifts down on you, wow! It is all expensive, but then Switzerland is, but this is a place to save up for and come to if you want to enjoy lifes great pleasures.

The hotel is in the charming village of Flims. The rooms are lovely and elegant and have amazing views of the forest and mountains. We went in December and it was all covered in snow. It was beautiful. The grounds are beautiful with lovely walking trails. The staff are very friendly and nothing is to big of an ask. The breakfast is delicious with lots of choice for every person. I would come back here in a heart beat.