Presidential Suites by Lifestyle - All Inclusive

Buffets can be better and drinks and well all juices are artificial flavors for drinks please change Front desk personnel they are very attentive.

I did not receive the room that was advertised. My room was supposed to include a kitchen and two beds. I received a room with a single bed and no kitchen. The property stated they gave me a single bed because I was alone and felt I didn't need two beds. They refused to give me the room I paid for. I also asked to be moved closer to the front because I was alone and my room was in the back of the property. It was very dark at night and I had to walk alone. They refused to move me. Expedia was very slow to help with my concerns. Ultimately they were unable to get my room changed. An Expedia rep gave me 125 key credits. He said it was not a part of my refund but a compen

Presidential Suites was everything that I expected. Beautiful rooms. They were clean, huge, and comfortable. Maid staff was very friendly, concierge and front desk staff very helpful. If I asked for help for something I got it right away. Booking a la carte restaurants was relatively easy. You are guaranteed three reservations. For the other days you can reserve first thing in the morning to see what's available. The restaurants were good. The buffets were below average, especially breakfast. A 5 to 10 minute walk to the beach and other resorts / restaurants, you had a bus shuttle, if you're lucky enough you would grab a cart driver from the front desk. Getting to know the layout of this huge system of resorts took a day or two. Confessi beach was nice but a little seaweedy. The pools in this area are great. The VIP beds was kind of fun to visit for a day, but the Ocean is way too rocky. If you want entertainment, check out the coliseum and fun by the pools. There's something for everyone. And the entertainment staff is top notch. Try to find Spicy if you can. A great guy! I'll end this review by saying stay away from any request for tour/timeshare sale. I've had my program for over 20 years and they were non-stop push. Especially one person trying to get me to go. I felt harassed. But I will say the front desk heard my complaint and apologized right away. Go see the city for one day, Pink Street, umbrella Street and especially monkey house. It was a lot of fun.

The rooms are kept nice and clean. There is adequate service. There are variety of food choices. Nice pools and beaches to enjoy with the family.

It was an amazing experience, everything was to my liking. The staff was wonderful and very friendly towards me and my family, will definitely recommend to everyone.

My family and I were a bit disappointed with our stay at the Presidential Suites. The grounds were beautiful and the people were lovely, but the room was outdated and not very clean. Stained sheets were removed just to be replaced with another set of stained sheets. Our stay was for 7 days. We had no hot water the first 4 days. There were roaches in the kitchen and bathroom of our suite. There was no room service and housekeeping did not come daily. 8 16oz water bottles are delivered every 2 days. For a group of 4 in 86 degree weather, that's not much. When I called to request more, the receptionist gave me an attitude and no additional water bottles were received...until the next evening. We were told we'd be taken on a complimentary tour of the property on day 2, which we were really excited about. It turned out to be a very intense sales pitch for us to become members of Lifestyle. I get it, they have a job to do in trying to get more people to sign up. After about 4 hours, we were over it and just wanted to be taken back to our room, which we stated several times. They didn't want to take no for an answer. It became pretty aggressive. Instead of taking us back to our room, we were left to wait for a shuttle that took quite some time to come. After several hours in the heat, you can imagine how frustrating that was for us. We received a map of the property that detailed all the restaurants and their locations with the hours of operation listed. The times shown for dining at the restaurants weren't accurate and it didn't show what was open/closed on specific days of the week. We did enjoy every restaurant. The food was delicious and service was great. On several occasions, the staff offered us rides to our destination in their golf cart/buggy...which they didn't have to do. We appreciated those gestures. The best part of the trip was our spa treatment. The 4 of us received the best massages we've ever had. I wouldn't recommend staying at the Presidential Suites with the rooms being unkept. If you like killing roaches on vacation...have at it! I can't speak on the other resorts, as there are several on the property. I feel it'd be best to stay at one of the villas. Those were immaculate! I didn't intend on writing an essay lol...but there's my truth!

Let begin with the positives. At the presidential Suites, the rooms are very nice, comfortable, bright and clean. The food is pretty good, no complains about that, whether is a la carte restaurant or the buffet. Now, if are not a member, your options are very limited when trying to reserve a table at any of their a la cart restaurant. Here I come with the negatives: I noticed many staff members with inappropriate behavior. Often making comments that made us feel very uncomfortable. one night, my sister, friends and I went to the casino, the security guard at the door grabbed my sister by the waist and said come on ladies drinks are on me "as a joke". My sister, obviously, didn't like it and asked him not to touch her. As we walked away, I stayed a little behind and heard the security guard calling my sister "ugly little bitch". This is the closest I could translate to English, but trust me, it was worse. Immediately I went to the person in charge to file a complaint. While I was speaking to the person in charge, the security guard came to confront me. When I repeated that he called my sister "ugly little bitch" his words to me were as follow: "I wish you were a man , so I can bit you up". I am still in chuck. After that, he was taken to the other side of the room. The manager took my name and room number and had someone to escorted us to our room. We did not feel safe. Our night was done. We had to stay in our room because there was no other place to go. Next day in the afternoon, I went to the front desk and I filed a written report. At that point, the front desk did not know about the incident at all. Later on the night we went back to the casino, the security guard was still there, my friends didn't want to stay because they didn't feel safe and we ended going back to the room early one more night. I suggest Lifestyle Hotels should better train their staff. I have been to many resorts before and I never had such a bad experience. It is a shame that it happened in my own country.

Great room,good customer service, excellent place to relax. Good location Would come back again and recommend to others.

The pools are beautiful, the service was amazing and the attention to details was great. The food was very tasty, and the bars all had great drinks. Will definitely be returning soon.

Had a great time once you learn how to navigate the resort you'll have a ball. Recommend bringing family or friends. ************************,,,,,,,,,***?**??********??*??,,,,,?,?,?,,,??,,,,***???*,,,,,*,,,,,,******,,,,,,,,,,,,,,,,,,,,,,,