Bio Suites Hotel & Spa

Room was ok. Location is good, beach is near.

Extremely unwelcoming staff at the reception. They said that online check in is our only option and just stood there and watched how we do their job filling in the information, making condescending comments about it. They could have send the check in form in advance at least, or make it optional for the guests. Terrible breakfast, food is bland, even croissants are not tasty and there is no butter. Same with breakfast basket, very dry sandwich and couple of not ripened apples. Shower leaked everywhere, bathroom floor was slippery.

In a good position close to the beach and a short walk into Rethymno. The pool is very big and gets the sun for most of the day. The hotel is recently refurbished and looks very nice. The room was spacious with a good sized bathroom and balcony. Staff were friendly and helpful.

There are a lot of fully inclusive guests so the bar and pool area can be busy at times. They charge 2 € per day for a safety deposit box and 9€ per day if you are not all inclusive , for a sun bed on the beach. Other areas of the beach the bed is free with a drink order. It was not possible to book room only which seems odd as we had a kitchenette and would prefer to stay in for breakfast.

Bodd på dette hotellet flere ganger pga beliggenhet og bra service med hyggelige ansatte. Hatt halvpensjon alle gangene da det var vært variert og bra utvalg av mat, men var skuffet denne gangen pga kjedelig og smaksløs mat, endte med at vi spiste på Gamlebyen flere ganger.

Das Hotel war sehr sauber, die Zimmer sehr sauber und wie auf den Bildern beschrieben. Die Rezeption war sehr nett und hilfsbereich, das einzige Manko war das Essen, von 10 Sternen würde ich 3 - 4 Sterne geben, außer die griechischen Gerichte waren sehr wohlschmeckend.

Great place for families! We had a fantastic experience there. Great staff, really nice pools, good food, perfect location - walking distance to beach, old town. Our kids (5 & 7) loved it, made new friends and had so much fun at the nighttime entertainment. The room was great and had everything we needed for our stay.

Nothing! It was all perfect.

Our stay at this hotel was truly exceptional. The hotel is clean, modern, and very welcoming. The staff went above and beyond to make us feel at home, with special mentions to Giannis, Marianna, Ioanna, Giorgos, Katerina, and Alondra for their outstanding service. The food was delicious, and the events organized by the hotel were enjoyable. The location is ideal, being close to both the old town and the beach. We initially planned to stay for three nights but loved it so much that we extended our stay to a full week. Overall, it's a lovely hotel with a great atmosphere, and we highly recommend it.

Honestly, no significant negatives come to mind. If I'm being picky, it would be nice if the loungers at the beach were free for hotel guests and if drinks during dinner were included, similar to the complimentary juices and water at breakfast.

Lovely hotel. Very friendly management and staff

Nothing

Great location with about 10min walk to old town and few minutes to beachfront. Nice apartment and the pool was lovely and warm. The staff were all lovely. Very friendly and helpful. First time to Crete and will definitely stay here again.

Amazing both location and employes

Nothing