Cameron Highlands Resort

The two week Hilton/SLH tour continued in the Cameron Highlands where we stayed at the Cameron Highland Resort. On previous stays I have 'roughed' it a little in Brinchang but this time using Hilton points upgraded myself to the CHR - and then received a literal upgrade to a suite which was exquisite with a beautiful sitting area/living room and two bathrooms! The beds were comfortable, the water was hot, the room was clean and quiet with a view across the road to the golf course and hills beyond. Meals are definitely higher priced  and while the wait staff were quite attentive in the evenings (try the delicious and surprising Ice plant salad if you have never had this before!) in the morning, they seemed much less attentive. Breakfast consists of a small buffet in the morning and then you order off the set list menu - as many items as you want one at a time ranging from Nasi Lemak to a full english breakfast - but noone returned to ask if we wanted a 2nd cup of tea/coffee or if we wanted to order an additional item - we had to literally stand up and find someone on the 2nd day when we wanted to order something else. This was my only critical feedback and lowered this review from 5 to 4 stars. Other staff were more engaging and helpful outside of the dining experience. Enjoyed meeting staff from all around the world. The afternoon tea was very good and very popular. We went on the free walk about with Madi (in house guide) who was great and is a wealth of knowledge on all things Cameron highlands ranging from flora/fauna to Jim Thompson's disappearance.  The Cameron Highlands is slowly/quickly being ruined by it's own success/charm and utter environmental destruction but I am grateful that after many decades I finally got to stay here at a place that hasn't changed and will always hold great memories of our short two day stay.

Service was excellent!

The hotel was excellent in every way, especially impressed with all the lovely staff. Waiters at steamboat dinner and breakfast were fantastic, so friendly but very professional , nothing was too much trouble. could not fault them in any way. Checkin/checkout staff lovely and welcoming. Concierge staff very helpful and welcoming. Hotel furnishings and atmosphere lovely. Enjoyed the games room and snooker table.

AVOID!!!! You will not be able to sleep the road is so noisy! THESE GUYS GIVE YOU EARPLUGS INSTEAD OF SPENDING MONEY ON SOUNDPROOF WINDOWS! ANY 2 STAR AIRPORT HOTEL IS SOUNDPROOF NOT LIKE THIS “5-STAR”! SHAMEFUL!!!!

We experienced very poor customer service from management during our stay. Upon arrival, we were given an unclean room—the bathroom was wet, had visible mold and hair, and it was clear the room had not been properly cleaned. Additionally, the toilet was leaking. After raising these issues, we were moved to another room, only to discover bed bugs. We documented this and shared a photo with management via email. We had booked and paid for a deluxe room, but what we received was far below standard—unclean, poorly maintained, and certainly not what was advertised. Unfortunately, management's response to our concerns was unsatisfactory and dismissive, adding to our frustration.

On a cool and wet afternoon in the Cameron Highlands my partner and I were keen to try the best scones in town. I'm pleased to report that the Afternoon Tea experience at Cameron Highlands Resort is a wonderful experience and the scones truly lived up to their reputation. As did the other treats that are part of the High Tea experience. It's very reasonably priced at MYR130++ for two. If you're fortunate you will get to meet the charming Ravi who proudly manages the event . A very worthwhile experience

CH Resort is the best hotel in CH by far!! Everything in this hotel is amazing...from right of the entrance to your room. The Staff is absolutely brilliant... taking care of your luggage, reception, cleaning service, bar, restaurant ... and in particular Spa therapists: Anika and Najiya. We (my wife and I) enjoyed a massage there, which is one of the best we have had in Asia... Really Fantastic! The rooms are very luxurious, colonial style, with all the comforts you may need. The WiFi is high speed everywhere, and saloons are very well maintained in its original colonial condition! I would like to mention, again, the high professional skills of the all staff: very well trained, discreet, friendly and helpful. My congratulations to the management of this hotel... and my deepest appreciation to all the staff for your kindness and professionalism.

Such a warm welcome that lasted until checkout. Cameron Highlands Resort is a beautiful colonial hotel. The staff will do anything to help attention to detail is second to none with a turn down service each evening. A complimentary games room will keep the kids busy and an award winning spa ( I just wish I had the time to use it ) It's just a short distance to both teams plantations and many other tourist attractions, the hotel can order you a personal taxi service payed to the driver at MR35 per hour. Dining in the Gombei restaurant will give you an authentic dining experience. All the staff are polite, friendly and attentive, the overall atmosphere of the hotel is relaxed. I have read some reviews stating that a pool would be nice, but I feel it would take away from the feel of the hotel. This is a perfect place to stay as either a family or a couple looking for a break.

Excellent staff who went the extra mile. Especially the restaurant staff, Madi and the maintenance manager who sorted our flat battery. The hotel, room, spa and bar/ restaurant all very characterful and very well kept. The staff make it though!

Stayed one night at YTL’s Cameron Highlands Resort which sits across the road from a golf course. The weather can get cool up there. The property definitely has an English charm about it. Service was mostly good. We were well taken care at check-in by the friendly and efficient Miss Pei Chi. We stayed in one of the rooms on the second level facing the road. Noise was not an issue for us but nevertheless ear plugs are provided in the room. Our room had a very nice and large four poster bed. Very comfortable room with shower area. It had a coffee machine and also kettle along with iron and ironing board. Other than the fact that the room is slightly dusty resulting in a few sneezes, the other issue was connection to WiFi throughout the property. We didn’t see any lifts in the property which means anyone with mobility issue should pick the lower level? Instead of western food at the main dining hall, we opted for hot pot at Gonbei on level 2. It was nice and cool evening for hot pot with the freshest vegetables Cameron Highlands has to offer. Breakfast was at the main dining hall and we were free to offer as much as wanted. We didn’t have time to sign up for any of the walks to explore the amazing area. All in all, a charming property well worth the visit.