Homewood Suites by Hilton Tulsa-South

For being a hilton hotel it was one of the worst ones we stayed at. We didn't know they were under renovations when we booked our stay. The first room they put us in had water coming down the wall in the bathroom . So the office manager moved us to a new room, that new had water damage and mold growing in it. The office manager moved us back to the original room letting us know that they fix the problem. She was really nice and helpful .The pool was really small for the amount of people in it. It also smelt like dirty feet and chlorine.

I cannot stress enough that the staff were the best part of this stay. I am well aware that this was a more economical choice which I will consider next time. However, we booked a suite with pull out couch and it was the most raggedy couch/mattress and room I’ve ever seen. There were questionable stains everywhere and we did not feel comfortable in the room at all. Luckily the front desk was able to move us to a different room that was in decent condition but less privacy since it was a different type of room. I was put off by the place the rest of the stay but I will say it is the most affordable option outside of a motel for a quick stay and like I said, the staff was very helpful. Would not return but will acknowledge convenience of location & affordability.

Horrible experience

Everything was great, except the elevator was broken

this was a suite with a kitchen and extra seating room,. The facility itself however is old and falling apart

This was a handicapped room with no railing by the toilet, low toilet, and the bed sheets must have been queen on a king bed. they did not fit and were coming off. I was charged a different rate from booking .com on the first day and then that was corrected, but I was charged for the entire stay on day 2 instead of day 5! Who does that. Breakfast was horrible, and the bread was in a bag, and everyone putting their hands in. My family lives in Broken Arrow, but I will not return to this facility ,

Breakfast was alright the 1st morning. But the 2nd was not. Well stocked for a long stay.

The 4th floor was hot . The air-conditioner in the room wouldn't shut off, so it was freezing. Went for a swim and asked the front desk for towels they said there was some in the pool area. There was not. They said to call if therebwas not, and we tried and had no answer. Rude! The walls are so thin that you could hear others next door really well. There were stains all over the couch in the room. Gross! The couch smelled like pee. Gross! Needless to say, we will not ever stay there again.

Bed bugs in multiple rooms, manager Zahir Poonawala was no where to be found even after requested help from nice lady at front desk, other people checking out also complaining about bed bugs at check out, ownership of hotel is a secret, not posted as normal hotel, asked housekeeping about bed bugs and they laughed at me-

Checked in on the app. That part was great. Room was nice and cool but the rest of the hotel was Hot and uncomfortable. Our King bed had a queen fitted sheet on it that was not acceptable. I went to the desk and they offered me the correct sheets so we had to change them ourselves. Tried using the outdoor grill by the pool but they are garbage. I guess we should have heckled them before buying food. App key only worked part of the time. Door going out to pool didn’t work. Breakfast was so so. No water available and waffle mix was thick and not pourable. Very sloppy. Overall not a good experience.

Overall it was a ok property nothing really outstanding. The hotel is located near a lot of restaurants and stores which was very nice.

The hotel itself was good and clean. The bedding was different for the life of me could not figure out the sheets system alone with the sheets being rough I finally called housekeeping to come in and make the beds, change out the towels, bring more toilet paper and empty the trash. Was disappointed that the ice machine on our floor was broken so did without. The kids really enjoyed the pool and it was nice and clean.