The Lagoon Bali Pool Hotel and Suites

Having the pool access straight from our balcony was a wonferful experience. The staff were happy to fix anything we had problems with

Wifi is unusable,For the New Years “compulsory” dinner we were only given 2 seats but the room was booked for 3. Shower towels were the size of hand towels and smelt like mould. Tv was tiny and only had 1 English Channel and if it worked, which was rare it was very poor quality. Breakfast was very disappointing with only a handful of options. Rooms are very outdated and are very unhygienic. We had to ask every night at 7PM!!! For new towels because are room was never cleaned. The pool looked as if it was never cleaned, lime green. Very disappointed

Wow where do I start! This used to be my favourite Hotel, but the owner needs to put his hand in his pocket and spend some money on what used to be a great hotel. Rooms are so overpriced for the condition of this hotel that would be lucky to be a 2 star property now. You can get 4 and 5 star accommodation in the area at cheaper prices with great rooms, great pool and great food. Walking in the room that had a broken TV, to having mould in the shower that had very little water pressure. You felt like you were walking on dirty floor in your room constantly. We had a pool access room that had constant infestation of ants, to sliding into a pool that had a broken filter system, broken tiles around the pool edges and pool full of dirt around our pool area. Woke up two morning to black water in the taps in the bathroom and not informed by staff that this had happened. Breakfast was extremely disappointing, with hardly any food available and many staff just standing around, where is the buffet that is expected at a hotel charging this sort of price? In the end we walked around to Coffee Corner and paid for an excellent breakfast and wasted the cost Of the breakfast paid for with the hotel. I feel for the staff who try to make you feel welcome, but if the owner is not supporting his team then you place yourself in the budget class hotel in Bali. You have lost us as customers and will pay the same as you charge for a cleaner, newer hotel in Bali. Support your Staff.

The staff was extremely helpful. We found our original room (Basic) fairly dark (teenagers would love it. ) But no problem to change to another room the de luxe with a four poster bed and balcony for an additional $20 per night. Well worth it. Very nice traditional Balinese resort.

The location and the staff were great. Stayed in one of the pool access rooms and would definetely stay there again.

Breakfasts were crap Other hotels put on way more plus more variety Standard room was like a room at korobikin jail Upgraded to deluxe room Much better Also the constant dogs barking was terrible

Great place to stay in a poolside room. They could do with a bell at the swim up bar as it wasn’t often attended. Will definitely be back next year. Gluten free options available

The pool access room was fantastic. The staff very friendly and helpful. The lagoon pool is beautiful and the location very handy to shops and restaurants. As it is far set back from the busy Jl. Legian you don't hear the noise from the street or loud music from nightclubs. Beautiful quiet at night and peaceful.

Lovely location, friendly helpful staff. Pool was always well maintained.

The staff are all so friendly and everything is clean. The pool access rooms are the best !! This was my third stay there and will definitely be returning there on my next trip to Bali