The Lagoon Bali Pool Hotel and Suites

We have stayed here at this property several times since time of opening many years ago. First in pool access rooms, then pool villas and the last few years in the private pool villas. Never a bad time although the hotel has become possibly aged and may not suit everyone's tastes because of that aged appearance. The main pool is a gem, the private pool villa pools are generally well kept and despite some aged appearance are absolutely peachy.! Staff have always been pleasant every time we have stayed here and the location is pretty good also.

Staff were very friendly and accommodating. Burgers ordered through room service was Absolutely amazing

Friendly staff, great location but downfalls are - depending on were your room is DONT expect to get wifi signal - room balcony in full sun so couldn't sit there between 6.30 am - 12.00 pm - satilite channels really means 10 indonesian channels, kids channel, French news, one au news channel and British news. - traditional grass roof was nice but smell was overpowering. I recommend paying the extra to stay somewhere else

Very nice hotel rooms were kept very tidy and clean staff were very friendly and accomodating good location and will stay there in the future

Quietly tucked away with the villas keeping that beautiful Balinese feel. Was our little piece of tranquility

Nice pool. Quiet grounds. Did get busy, the closer to christmas. Lots of folk bringing their Indonesian "friends" back to the pool for the day/night

We were dissapointed in the whole place its run down and the pool entree area is filth .the service was ordinary we checked out 5 days before our time was up and they couldnt even get the account rite when we were leaving always forgetting things when they cleaned the rooms english was bad .

Very happy with our stay. Air conditioning in our room was amazing. Buffet breakfast was well stocked and great food. Cant complain about anything will definitely stay there again

We stayed in a private villa for our anniversary. The entry door to the villa courtyard was unable to be locked and could be seen through. The villa pool or at least half of it could be viewed by neighbours from a backing property. The pool and courtyard area was run down and poorly maintained. I suppose the biggest issue we had was our bed, it was 2 singles put together so you had 2 thick seams in the middle, so could only lie on one side or the other, never in the middle. The room other than this was really nice. The pool towels didn’t cover the pool lounges so we signed a couple of additional towels from main pool but these were removed and not replaced by housekeeping. The pool chairs got super hot as they were vinyl. We had breakfast included but after first morning went out to other places for breaky as it was very basic and bland. I did ask for a couple of poached eggs and after about 20mins and asking if they were made gave up as they had forgotten. We requested and were happy to pay for hotel transport on our arrival, which was confirmed but no one was at airport. They did give us free return transfer on our departure which was good but all in all I wouldn’t stay here again and it wasn’t cheap.

This was the 4th time I have stayed at the Kuta Lagoon Resort - The staff are always present and helpful. I had a pool access room which was fantastic considering the humidity at this time of the year. My room was clean and the cleaners were very friendly and attentive. I would say that the only think that I could fault about the resort is the breakfast - not very interesting/ almost the same every day I went up there. I ended up going out the last few day. Next time I will probably just book without including the breakfast.