Anantara Hoi An Resort

Hotel have no experience staff to handle medical emergencies. If they want to maintain their brand they need to buckle up

From the service to the room to the food to the location, everything was fantastic! I highly recommend.

It’s centrally located

The hotel is dated and the layout of the room is not ideal. The shower does not have a door or curtain and water got splashed all over after showering. It’s very annoying as we need to clean up after ourselves. Breakfast also is not that good. Lots of variety but quality is not that good.

We stayed at this most beautiful hotel 26-29 December 25 as part of a 3 week Asian trip through Vietnam, Malaysia and Thailand. The staff were incredibly friendly, hardworking and nothing was too much trouble (even with rude, high maintenance customers) they remained professional and smiling. The food at breakfast was the best experience we had in 3 weeks, so much choice and the fresh food so beautifully cooked for you. The evening food choices were plentiful and again cooked to a high standard using beautiful ingredients. Our room was a huge space, very well maintained and cleaned daily by the most amazing housekeepers. So happy and friendly doing a job that is often dissed by people. It’s integral to the hospitality package that you want when you’re away. Reception staff again friendly, helpful and knowledgeable about the area and advice of where to go and what to see. The location of the hotel could not be any better. The old town literally a 5 minute walk where the hustle and bustle was in abundance. The huge indoor markets giving you the option to barter for your goods! The beautiful food either in some top notch restaurants or street food. This is our first visit to Vietnam and hopefully not our last. There is no doubt in our mind that the Anantara would be our hotel of choice on our return. Thank you to everyone for making our memories of Vietnam so wonderful ❤️

El desayuno estaba riquísimo. El personal muy atento y las habitaciones cuidadas

Eche de menos algo más de decoración en la habitación vietnamita. Y la decoración navideña podría haber sido algo más elegante, tonos cálidos, etc.

Beautiful hotel with wonderful river views. The room was very well laid out and recently renovated. All the staff were extremely helpful and friendly. Would highly recommend.

Anantara Hotel did not disappoint. The hotel itself is a beautiful property but what it special is the staff and the attentive service. Breakfast was amazing. Highly recommend it.

We visited over Xmas so granted paid a higher room rate than usual with a compulsory gala dinner added for Xmas eve ($255 with no drinks but a great buffet with entertainment and lobster, turkey etc) Seems the hotel attracts large American tour groups and so prices are targeted to this market. We’ve stayed at other luxury properties in Vietnam and not sure the value for money is there for over $500 per night which for Vietnam in rainy season is really high. The room is not huge and grounds are nice enough, and so is the location but English amongst the staff is not so good - I ordered a veggie omelette and received a bacon one, they were very apologetic and offered me a free massage in return. General communication with most staff was challenging. Breakfast buffet was great with freshly squeezed orange juice and sourdough options - both of which I hadn’t seen at other properties. Most extra activities except yoga come at an extra charge, and are quite expensive. Same for airport transfers, can get a local company or Grab for a fraction of the cost. Kids room was very basic (basically a hotel room repurposed into kids area) but it was easy to leave the kids there for an hour or two with a member of staff if we wanted to get a massage or relax. Would just take them with their own toys or an iPad if desperate! Also easy to arrange a babysitter with 24 hour notice. next time I might stay in an Airbnb to get more space.

Perfect location by the river, very attractive, to walk and explore the old town. Accommodations comfortable, clean, with every facility. Staff excellent. Food varied and delicious. Riverside restaurant lovely setting and good food.Staff at new, beside the street, restaurant/bar knowledgeable and personable.