Saddlebrook Resort

The place was not clean. It was moldy, the carpet in the conference rooms were falling apart. I was sneezing and my eyes hurt and watered the entire weekend. Everyone was complaining and some if the parents were glad they didn't stay there. Transportation was inconvenient and during peak hours you wait over an hour for Transportation. No housekeeping while on property. I will never stay there again

I didn't like that we had to pay for valet everyday per vehicle, and we weren't told about it prior to booking our stay there. This added a lot of extra costs. As well, there were bugs in the bed.

Very big, i didnt like mandatory valet service for a daily fee even tho it was convenient and staff was super nice. Ours was waved due to disability. Cart rides were available to different areas of the resort. Were we supposed to tip for each cart ride? Great view of golf course except in day carr drove right by our patio. OUR FAULT WE LEFT COURSE SIDE PATIO DOOR UNLOCKED . medicine was stolen while we were gone. No cameras. All other area were excellent. Pool was awesome, huge, windes around, plenty of seating.pool bar. Restaurant by pool has great food at reasonable prices and excellent staff. I recommend the resort and id go again.

My wife hated it here. They are under renovation. Pool is closed. Do not stay. Limited free parking. Valet driver that run golf carta are rude. Just a horrible stay all around. Left a clmplaint with Expedia bit could not get a refund or cancel stay. I no longer use expedia

Upon arrival we were greeted very friendly! We get to our room, the tv isn’t connected to the internet so we call front desk they put a ticket in for an engineer to check it in the morning. We said okay had day trips plans to be out of the room. I called on my way back about 3:30pm and the front desk agent stated that she would put another ticket in. By 5:30 pm on Saturday our tv was still not fixed mind you we checked out Sunday morning. So I call the front desk once again and the agent lets me know the engineer said they are having internet issues and that we could move to another room even tho we checked out in the morning! I agreed to move rooms because the bigger pool they advertised was closed. A small serenity pool was open, but that’s not the one we booked the room for. They did end upgrade our room when they moved us and we enjoyed snacks and got to end the rainy night watching tv!

Very outdated resort. Most amenities were closed for renovations which is fine but was not disclosed before booking. Tv did not work in the room because the internet wouldn’t connect. Valet is super slow and the only available option

The staff did their best to accommodate us even though the whole resort was undergoing major renovation, which was not disclosed when I booked stay months ago (was there for 10 days). The main pool, spa, most restaurants were closed when we arrived. We were not informed before to the stay. The air conditioning was not on in the gym. The carpets in the rooms were stained, the rooms were not properly stocked, and the furniture was very worn/stained/dated. Construction was ongoing the entire time we were there. Bed was very comfortable. Not the resort experience we were hoping for. Again, the staff was very accommodating and helpful through it all.

The “resort” was under construction. It should have NEVER been open to the public. They charged an amenity fee when we didn’t have access to any amenities. The main pool and pool bar was shut down. The fitness center was closed. The patios, windows and grounds are not cleaned daily. The hotel rooms are not cleaned during your stay. the grounds keepers fly by your window at 6:30 am driving back and forth and waking you up everyday.

Unsafe due to limited areas for people with mobility issues. Filthy dirty floors- both tile and carpet- to the extent our feet were black after walking on them. Maid service did nothing but fold our used bath mat and replace the 2 towels but not the washcloths nor did they take the used towels or wash cloths. No vacuum or bed making or wiping anything down. No option but to use the valet service for $30 a night then charged again a resort fee for the amenity of having that service, rides to our outlying room after arrival, a spa we never found due to construction having moved it and a small pool for $28 per night. Both fees were exorbitant due to the construction and current conditions. The audacity of charging for both due to their own circumstances on top of resort hotel nightly charges is ludicrous. I had already paid and was unable to get refund or would have left upon check in. The only bright spot was valet and bellman.

Definitely not the best place I've stayed. I will try to give grace as it was under remodel. Be prepared to walk alot and don't rely on pick up to take you back to your car. It was OK