Best Western Plough and Harrow Hotel

Great distance from the trams so was very easy access into the city centre, never used public transport in Birmingham but the fella at the desk gave us a perfect guide on where to access the trams etc. Beautiful building and so was the room, very spacious and our view was gorgeous

The bed was comfortable. The double sinks were a good idea. Plenty of plug sockets. Kitchenette good but needs a sink/taps to wash cups & fill kettle. Settee good idea & dining table.

The television in bedroom wouldn't work on our final day. And the dressing table Stool was broken, by previous guests.

Location and breakfast

Rooms and hotel away from main reception are in need of renovation/modernisation

Das Zimmer roch extrem nach Schimmel und war nicht sehr professionell gereinigt.

The room was very cold, and I called many time to reception with no action

Great location 👍 Main areas of the hotel lovely 🌼

If your staying in the more expensive room’s in the main part of the hotel it’s great but really seen a difference Staying in cheaper room .

Excellent, friendly service at the bar and the food was fine.

Cleanliness overall in corridors wasn't great and in the bedroom it was poor, very dusty in the wardrobe area and clearly not checked / cleaned for a long time - to the extent that there was a womens 'bra insert' sitting on the shelf covered in dust...

In general the property looked ok …

Could do with a freshen up decor wise. And I had asked for a ground floor room but it was far around the back of hotel. And when using a walking aid could have been bad if it had rained.. the staff member said it was a longer walk to go through the hotel and it would have included stairs …