Holiday Inn Milton Keynes - East M1, Jct. 14 by IHG

Attended Wedding Function. Fantastic building with beautiful courtyard and garden. All staff at the hotel incredibly polite and helpful, everyone wanting the best hotel experience. Rooms are clean and tidy and bathroom very high standard. Would highly recommend this hotel for a romantic get away, wedding or business function.

The property is quite elegant but we would not stay there again as almost the entire hotel was taken over by a wedding party (apparently a very frequent occurence). We could not have dinner in the dining room but were offered room service or a meal in a draughty alcove off the lobby and were told the doors were all being kept open to allow the children to run in and out!! Fortunately we were assigned a room away from the loud band music which apparently was likely to continue until 1a.m. When we checked out the following morning our car was covered with bird droppings but a very helpful employee, Mohammed, got buckets of soapy and cleaned it for us.

Some of the staff really don’t want to be there and make that clear! Food needs improvement. Corridors noisy. I was charged for all rooms in my group and one room was charged much higher than the booked rate. Rooms are basic and hotel very tired. IHG need to get their act together. Hotels used to be a good standard but since civid they are really poor standards.

Pleasant enough if a little dated. There were two weddings during our stay, and the reception was literally in reception and the bar and dining room were in use for the wedding which left no option for guests. There are no adjacent properties, bars or restaurants, so you have to travel to MK or Newport Pagnell itself.

Ok, but air conditioner broken. Requested it to be fixed but they forgot to do it.

Great food , lovely building, free parking, clean and little extras in the room on the 2cnd night

Hospitality was next to none. It was unfortunate that there were 3 weddings taking place at the Hotel during the weekend we stayed at the Hotel which meant that it was noisy especially the 1st night- kids running around the hotel making noises and banging on doors. After my partner complained about the noise, Sam the receptionist tried to calm the noise by getting the kids to keep quiet. The manager Jenna was fantastic - she listened to us, apologised, changed the room and arranged for a refund of the 1st night as we did not sleep well due to the noise. Breakfast was lovely and the Hostess Gabriela was very attentive with a lovely manner and smile. Overall the stay was lovely and we will definitely stay again at this Hotel 😊

Convenient location near the motorway. Room was clean and comfortable. Bottled water provided.

Clean and plenty of space, communal areas attractive, staff very helpful