Holiday Inn Milton Keynes - East M1, Jct. 14 by IHG

Went and had a faulty towers dinning experience with friends . The room was lovely clean and cosy. Had a lovely time but the only thing I would say is the bar staff need to be trained to interact with there customers to smile and learn the drinks menu and to listen to what the customers want, seemed to be they didn’t want to be there apart from that the Basil , sybil and Manuel were brilliant and the food was ok.

Came for a work trip and ask specifically for a 2 single beds. When I got into the room there was a double bed, fortunately after informing the staff they changed it for me. By the time they changed the beds it was late, therefore resulting in me to have less sleep as I had to wake up really early the next morning. The least thing you want when entering the hotel after work is someone stopping you from sleeping. I go on a lot of work trips and I understand that hotels and the people working there do make mistakes, but the fact of the matter is that they didn’t even offer any compensation to me. When this has happened before in all previous hotels they have offered me a refund or even a free breakfast. This really got me thinking and showed me what type of hotel this was.

Attended a family wedding 18th May and would like to say that the staff were amazing the duty manager who was on duty all weekend went above and beyond to help and make this run smoothly he is an asset to your company my only criticism is that the hot breakfast could have been a bit hotter

Nice hotel, friendly staff. Nice breakfast. Only issue we had was coffee machine wasn't working but had Instant coffee and milk etc

Greeting from reception staff was business like. Room was okay, as was ensuite. However food at location was really good. I had an evening meal and a buffet lunch, really tasty.

The service we got and the value for money suited our needs. The hotel in general is in need of a spring clean though, especially the radiators on the common areas. The room we had on the ground floor was very clean, commendable to the housekeepers

Nice hotel, clean and very quiet

Lovely comfortable bed. Great shower. Nice to be able to open window. Cosy room

I had a lovely relaxing stay. Rooms were absolutely spotless as was the rest of the hotel. Staff were lovely and friendly, nothing was too much trouble for them. I only drink decaff tea and coffee which isnt supplied in the room had to ask at the restaurant for these which is a very minor issue.

Absolutely amazing, peaceful and customer service was absolutely brilliant and very helpful. Would love to stay again. Thank you Alan and rest of the team for going above and beyond to make the stay comfortable.