Shangri-La Guangzhou

I didn't sleep the first night. The bathroom lights were broken 。light flickering like ghost lights. Also no hot water. Dust everywhere. Sounds like nobody stayed for years. I booked nonsmoking king bed. Gave me smoking room. Then changed to 2 twin beds. Then called front desk for help. Whole night was fixing the problems. Couldn't sleep. I have pictures and videos to approve. And I asked front desk to give me refund for first night since I couldn't get any sleep. But been treated very bad... I am still under the stress of scary and hurt..

people at the front desk and customer service should speak better english. it is difficult to communicate.

I have a 3-year-old son, we booked a themed room, "Super Wings" and he was so excited about it. From check-in to check-out the people were fantastic. We forgot the boy's Ipad in the restaurant and they tracked us down to return it. The executive club was fantastic, drinks, food and service were fantastic, we will be back.

The property is quite old, but the condition is good.

The view is great. The hotel is old. The elevator is moody and not always read your room card. you have to practice many times and see if you are lucky, you might stuck in the elevator for minutes until it reads your card, or not. Same goes to the room, the first time you will feel you got the wrong/bad room card, but if you keep trying, one of the attempts you might get it right. If you order another stay right after this stay, they will NOT give you another minibar treatment. Unless you check yourself out, and wait for two hours, then check yourself in again, then you can enjoy the one minibar per stay treatment. They have restaurants in hotel, but if you just walk in, you have to wait for a seat with an empty stomach, you must do it the old fashion way making an reservation hours beforehand. There is a construction site right in front of the hotel, blocking the way to the riverside. The gym is small and old, you have to be lucky again to see how crowed it will be. The swimming pool is only 1.2 meters, also, depends on how lucky you will be to see how crowed it will be. Compliments to the cleaning staff, they are really considerate and carry the five star hotel service standards on their shoulders. Otherwise the late night reception gentleman who renewed my room card should also receive a corporate compliment for saving the costs of another minibar for your shareholders.

Definitely returning again as we like to stay in this hotel. The room we booked have a big living room and a separate toilet catering best for my father in law. The quality of food, the service and the environment of the executive lounge is one of the best we have stayed.

Service was good. Facility was clean and neat.

Overall good experience. Would definitely go back if the price is right.

Staff were courteous from the housekeeping to Reception.

Food in the Japanese restaurant does not taste as good as expected. Staffs at the counter is not proactive enough to help me solve my problem. The hotel is also a bit far from the station (10-15 mins walk), and construction sites are nearby.