Shangri-La Guangzhou

Like the service provided by the cleaner who service my room. Lots of help and she even offer extra clean up during evening and gave us many water

Hotel location is out of the way from main attractions. There arent eateries around the area within walking distance. Summer palace restaurant offered good chinese cuisine.

Nice short walk to the area I was attending. the staff were excellent and the lobby was beautifully decorated with a Christmas theme!!!

I coudn't sleep properly because I had some people on my next door that have a big discutions around 2AM and the only solution that offert to me the hotel was that they can change to me to other room instated of change the other people that made the noise. The manager wasn't profesional at all. An hotel like that must have proffesional managers.

Very well, not to far from Canton Fair. Also registered the form for you so you won’t have to waste your time at fair. Perfectly perfect.

Hotel looks old and rundown with horrible service. I checked in at 10am. The receptionist put a $200 hold on my credit card. I picked up my room key at 5pm (my room was not ready at 10am) the receptionist put an additional $730 hold on credit card without telling me. My room was already paid for in advance. I don’t know why they feel I would spend or break $1k in 2 nights unless this is a scam the hotel is running. Hoping people won’t notice the second hold and pushing it through as a charge. The receptionist at checkout cancel the $730 charge after I yelled and complain about the charges. I ask for a non smoking room and my room smelled like a cigarette box. I couldn’t air it out because the fan wasn’t working. The mattress is hard as a rock. I woke up every morning with a stiff neck and backache. Food at the hotel was pricy and gross. They have a metal detector in the lobby. I had to go through it every time I enter the hotel. It was a lot of fun getting scan and patted down. The X-ray machine has a conveyer belt with a very short shelf. There’s no stopper. It just keeps running to the floor. My expensive white leather bag kept getting thrown and drag onto to floor while I get padded down. The extra guards couldn’t care less that things were falling out of my bag, spilling over the floor, dragging on the floor!

the way they act me is not good and the hotel is not clean, and it's a very bad breakfast and the place is unpacking and unregulated

Beautiful hotel from the time I walked in. Awesome river-view room. Calm waterfall rest area in the garden. Garden view walking track. Huge clean pool. Extremely friendly staff ( Tip: visit their Concierge, very helpful. I connect wechat with one of the concierge leader who helped me a lot, even answering questions when I am outside of the hotel). Live piano performance in the evening. Free shuttle bus to Canton Tower, but if you want to take a taxi, it is really inexpensive. Love this place. Will definitely come back to this hotel the next time I come to Guangzhou.

JUST Wonderful people. Breakfast is fabulous, Friendly Staff.

Very good except the air conditioning of the auite bed Room didnt work