Waterside Hotel & Leisure Club

Jermaine’s service was really good, he helped me settle in well

I recently renewed my membership at Waterside and was lucky enough to be served by Calum - what a very personable and professional young man. He makes visiting the club a positive and enjoyable experience.

After a slightly bumpy start (room not ready until 45 minutes after check-in time; access to pool tricky on first day because of maintenance on the usual access stairs and involved lengthy trek through unsigned corridors and across multiple gym areas; ceiling lights stopped working in room and corridor at 12.30 a.m. but maintenance team were onto it first thing and had it sorted by mid-morning), things rapidly improved by day 2. Food was good and a very reasonable price, leisure facilities were great (25 metre pool) and the staff were friendly, efficient and obliging throughout. Good value hotel in convenient location, with frequent and rapid tram service to city centre.

What a lovely friendly place - excellent facilities and such friendly, capable and helpful service - MJ in particular went out of his way to help me - greatly appreciated.

My boyfriend had a medical emergency and the hotel were amazing. Everyone working was so helpful and kind. I cannot give them a better review they were absolutely perfect. They also gave us some vouchers and helped with the room. Katherine and Mark were specifically wonderful but everyone was so amazing. I cannot thank them enough. Also the rooms are so comfy it was so lovely when we got back from the hospital to rest and recover and the food was wonderful. 10/10 cannot thank them enough for helping us in a very scary moment. (He’s also fine now don’t worry)

Came here to stay with my husband as a Christmas treat!! Staff here are exceptional! Cannot praise them enough, they went out of their way to make our stay extra special, especially Skye on reception who gave us a complimentary upgrade. Food and facilities were also great, will definitely be back.

Unfortunately, my experience with Waterside has been very poor. I was informed by staff that I would be placed on a monthly contract. However, upon trying to cancel they informed me I was signed up to a longer contract instead. When I raised this and tried to address the issue, many of the points I raised were not directly responded to. Communication felt avoidant, with key questions repeatedly going unanswered despite multiple follow-ups. I made consistent efforts to resolve the matter constructively, but the situation became unnecessarily prolonged and frustrating. Based on my experience, I would not recommend Waterside.

Rare review from me, I always mean to leave one and then forget, but not this time. We wanted a hotel near the airport without that “airport hotel” vibe, so we could actually relax and treat it like an extra holiday night rather than a stopover. Absolutely the right call. Location: Close, but far enough away to feel calm. Staff: Every single person we spoke to was brilliant, friendly, professional, and genuinely helpful. Room: Clean, modern, and exactly as expected. We booked the small double, it was fine, but we’ll go for a king next time. Food: Really good value and properly tasty. The chicken Caesar salad and carbonara were excellent, and breakfast was spot on too. Facilities: The standout. The pool and the new spa area were genuinely impressive, easily up there with hotels I’ve stayed in that are 4 or 5-star. Not what you expect from a 3-star. A deserved 5/5 from us. Keep it up, we’ll be back.

Only stayed for the night to catch a flight back home, but it was the best! The food was incredible, and the sauna was lovely and clean. Shaun was great checking us in so late, and Josh and Calum (with one L!) were super friendly at check out. Also very close to the airport, which made things even easier!

Lovely hotel, good value for money. Rooms a little on the cosy side. Staff all really friendly and helpful, especially the bar staff and Calum on reception. Would recommend