Spark by Hilton Savannah Airport

Friendly & helpful staff. Clean ,spacious room ..Got a good comfortable sleep each time .- Not to mention affordable rooms that award points to lower your price as a Hilton Honors member.

Absolutely terrible customer service from Nick (remember the name as he’s a very deceiving man) who refused to raise a complaint after a member of staff was previously rude to me and then got OUT OF HIS WAY to ensure I don’t get refunded for my stay, even though he’d previously said he would offer the refund. Really bad customer service and experience all round.

Affordable? Yes. Staff great? Yes - super hardworking and accommodating. Do not expect more than what you see in the pictures: very spartan furnishings, close to the airport, free parking, little breakfast bar. Fine for an overnight stay, for sure, just keep your expectations in line with other reviews and photos. Would we stay here again? Maybe not. We chose it because it was one of the few properties where we could use our Amex statement credit, and it was fine for that.

I would have scored it higher, and I realize that guest behavior is outside it's control, but when you have a woman having a very loud conversation on her phone with the speaker on in the hallway at 10:45pm when people are trying to sleep, this will have a negative impact on overall experience. I was about to call the front desk, but after 15 minutes she must have gone into her room because the noise stopped. Front desk personnel was friendly and efficient. Room was nice and clean. Shuttle to airport was quick.

Hotel was exactly as described. Clean and comfortable room with lots of space. The only thing I wish was different was if the room was cleaned each day we were there.

Good location in relation to airport

Cockroaches in room.

Location

Walls thin, hear everything from above and beside your room. Bathroom old

This Spark location was above and beyond what I had expected. The tone was set before I even walked through the door! I called to see if I could have a shuttle sent to the airport; but I had called just as shuttles were supposed to stop running. However, the AMAZING young lady at the front desk (Ms. Kanita) went above and beyond to coordinate with the kind shuttle driver; so that I was picked up -nevertheless- and brought to the Spark, regardless. Now THAT’s the type of service that makes one feel like a Hilton HONOR member! Ms. Kanita then proceeded to knock my experience out of the park by answering my 101 questions; while proceeding to accommodate my old needy self with a level of patience and grace unparalleled in all my many journeys thus far. Talk about service with a smile! To seal the deal, the room was crisp, clean and functional. The icing on the stay cake!? The bagel bar breakfast. One could easily see that they go above and beyond at this location in order to provide guests with plenty of options, and wholesome ingredients. If I could give this location more than five stars, I WOULD. BRAVO.

Extremely thin walls. Get ready to hear other talking n room next door at ANY TIME of the day and night. My case was 2 am. Also be ready for zero help if you need pillows. Their pillows are super thin and small. I requested some extra and they said the hotel is fully booked and I don’t have any extra. It was a clear lie because I saw the cars and also asked the kitchen lady she said it was slow.

Residual Lobby noise in first floor room