Sleep Inn & Suites Newport News City Center Area

The bed was very comfortable and the room was clean.

The front door was not operating so you had to use the side door. The elevator also was out of commission so you had to use the stairs. The breakfast was only cereal and waffles. The remote for the tv was malfunctioning so you could only get to a few channels before the tv cuts off by itself.

The location was good for me, and the bed was pretty comfortable. I liked that they put six pillows in the king room.

The front door wasn’t working properly, the front desk agent was a little rude at check in (snatching my card from my hand), I asked to be placed on a floor away from a party that had a lot of children because I knew they would be making a lot of noise throughout the night- I’m pretty sure he put me directly under them as we heard a lot of loud thumping all night. I don’t know if they have cameras in the halls but children were running up and down the hallway all night being very loud- even banging on my door at 1:30 am. The elevator was out of order, so you’re forced to use the stairs. Inside the room the phone was not plugged in so that didn’t work, and someone had stolen the HDMI cord for the television so I had to ask for help- which took over 30 mins to get someone to my room. Once the rep came to the room he was friendly from that point & we had no more issues. Breakfast wasn’t actually a breakfast. As far as I could tell there was only waffles, cereal and yogurt available. The juice machine had out of order juices as well. Overall, there are clearly a lot of things that needs to be fixed in this hotel. To have paid $100 for a night, I definitely didn’t get my moneys worth between the experience and different facilities being broken and the lack of “complimentary breakfast”.

Having to use the stairs because elevator and front door was not working