Kempinski Hotel Shenzhen China

Greatstaff. Big spacious room and comfortable bed

I stayed at the same hotel 10 years ago, I found it was dated back then. With the recent visit, nothing was changed. Still feel very dated, although well maintained. My room was on the non-smoking floor. However, upon entering the room, there was a strong smell of cigarette smoke. The receptionist quickly re-assigned a new room without questions asked. The new room appeared to be clean without smoke smell. Unfortunately the 2nd night, I could smell the smoke again. My guess was someone was smoking and the smell traveled through the ventilation into my room.

Room windows cannot be opened and in side of room is a bit hot (27’C/81’F, Winter time). Since the hotel WiFi blocks VPN (L2TP) connection, I needed to use mobile roaming date to work while the staying.

I stay here a lot, great place

Staff can be much friendlier! Hotel is beautiful

One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.

the hotel is a bit old, staff and service are soso

this place for the dollar is hard to beat in Shenzhen.

for the price this is 5*. It may be aged a little and rooms a bit small, but for what you get, where it is, for the fee - hard to beat.

Nice location, right next to shopping centre. Staff are very friendly