The Blue Water - Geoffrey Bawa Heritage Resort Hotel

Smelly room, not functioning kettle - no reaction from the staff.

The property itself as well as the look of the building are very nice. The staff was excellent and the location was very nice at the beach.

There is quite some maintenance to be done. The tennis court is useless as there are no functional rackets and balls, which would be very easy and cheap to replace. The pool is constantly out of towels (easy to buy more). The airco made the room smell very stuffy and was unpleasant. Some of the buildings need more maintenance. Overall the price is too much compared to other places we have stayed.

Check in took ages. Even though I had let them know I need an extra bed, that wasn't recorded and actioned. Just everything was so slow Checkout was the whole other nightmare with bills not been set to front office to make the final payment. Not knowing booking dot com have 15 percent discount on F&B.

Beautiful hotel

Very busy hotel, largely catering for large tour groups, staff therefore often playing catch-up.

There were plenty of dinner options. The pool was good. The staff were friendly.

The restaurant seemed understaffed, and service could have been more attentive. We had to request table clearing before the next course and additional water. The staff also spoke quite loudly among themselves in front of guests, which was uncomfortable.

Friendly staff

We really liked the large and beautiful hotel territory. The swimming pool is very big, and the beach is calm and pleasant, with waves that were not too strong. The rooms are spacious, with beautiful views. Breakfast and dinner menus were very rich, and the food was excellent and delicious.

We did not like that sometimes the staff tried too hard to persuade us to choose what they preferred rather than what we asked for. For example, when we asked for a cocktail, we were encouraged to order wine instead if we chose a dish from the à la carte menu. There is a lot of staff, but it felt that not everyone was genuinely attentive to the guests. Unfortunately, the hotel also has big problem with the noise. Trains can be heard passing both during the day and at night. Additionally, the air conditioning units in the rooms are old and very noisy, which disturbed our sleep — at times the noise was strong enough to wake us up. Getting pool towels or sun loungers was inconvenient — we had to look for the responsible staff member around the large property for about 15-20 minutes. A separate note regarding the Seven Seas restaurant: the menu felt overly “fine dining” and complicated, but the dishes did not impress in terms of taste, while the prices were very high. Many cocktails from the menu were unavailable due to missing ingredients. There was also a lack of local food options — especially seafood — which was disappointing, as even hotels in the mountains offered such choices. Overall, the price-to-quality ratio felt too high.

The staff were friendly and most helpful in most of the time, except for one of the pool staff who wasn’t service oriented. The resort ambience was relaxing and had a good vibe, my family enjoyed it. They were considerate in setting up a bed for my son ahead of our arrival, which was nice of them.

The property’s location wasn’t ideal, with the beach being public had a certain audience of local people, also the building is old with black mold visible in one of the rooms we were offered, and the room facilities were old, such as the AC or tub.

Dinner buffet. Not recommended. Not taste, not worth. Used cheap foods