Holiday Inn Express & Suites Phoenix Midtown by IHG

Nothing

$100 security deposit, smoking policy because hallway and room smells of marijuana. Need some serious updates to location

Super dirty, entrance from parking lot smelled like iron, pics in hotel site did not represent what we saw and parking was like a block away- run down parking lot and very dark area

My stay was excellent. The staff was very friendly & helpful. I would definitely stay here again.

The room I stayed in was nasty. Satins all over the floor, carpet ripped. Bathroom wall paper coming off. My entire floor smelled like cigarette smoke. The bathroom was nasty. Doesn’t look like shower curtain or actual curtain have been changed or washed in a good 7 years. Oh and one of the elvators seriously feels like it going to fall at any minutes and they do nothing about it. I can not really believe this sorry excuse of a hotel is the price that it is. It’s in a terrible area as well. I have stayed at many, many hotels and I’m in absolute shock and disgust. Do better. Plus front desk guy with long hair, get another job. You act like we killed your dog or something. Worst concierge in a long time too.

The staff is very friendly. The hotel is clean & rooms are nice. The view is awesome out the window. Very easy to find. Location is great. I’d definitely stay here again.

I want refund we checked in and checked right out after we found bed bugs

Too many people that were presenting like drug users or worse. Noise all night long from tweekers coming and going. Covered parking was dark with no cameras to make you feel safe.

The hotel was an older motel converted into a modern version. The parking was terrible and the "overflow" parking was a joke. There were many people standing around outside, which seemed shady and made me worry about my car all night. Checkin service was not at all friendly and only 3 words were exchanged. Not worth what I paid for a day trip.

Alittle out dated but works, we’ve been here in the past still the same